Robert Phillips
Penns Grove
Summary
I'm seeking a career opportunity in the regulated waste coordinator/specialist role where I can use my skills of Hazard Identification & Spill Prevention, Collaboration & Teamwork, and Problem Solving to excel in this role. My commitment to maintaining the highest safety standards in fast-paced environments, ability to assess waste handling processes and identify improvement opportunities and the ability to lead by example and promote a strong safety and compliance culture would also qualify me to be an exceptional candidate for this open role.
Overview
7
7
years of professional experience
Work History
Inbound/STOW
AMAZON, INC. (TEB4)
05.2021 - Current
- Professional Summary: Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency and satisfy the customer experience. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments. Accurately stowed incoming inventory to assigned locations while maintaining high productivity and meeting Amazon quality and rate expectations. I inspected items for damage, proper labeling, and barcode accuracy prior to stowing to ensure inventory integrity. I utilized handheld scanners (RF devices) to track product movement, update system records, and maintain real-time inventory accuracy. I organized and stocked bins efficiently to maximize storage capacity, reduce errors, and support workflow speed throughout the FC. I followed standard operating procedures (SOPs) for safe lifting, product placement, and equipment use in a fast-paced environment. I assisted in identifying bin discrepancies, reporting damaged items, and escalating inventory issues to ICQA or leadership.
- I maintained clean, safe work areas in compliance with Amazon safety guidelines and performance standards. I collaborated with team members and leadership to meet daily goals, support inbound flow, and maintain a smooth operational process. I demonstrated strong attention to detail by consistently scanning, placing, and verifying products with high accuracy. I adapted quickly to changing work priorities, peak season demands, and new process improvements introduced by leadership.
- I'm in the BEN (Black Employee Network) group at TEB4. We set up events for the months of February/June for inclusive interactive activities for the employees and/or celebrate the diversity we have at TEB4.
- I was a part of the ASC (Amazon Safety Committee) for 6 months. In this support safety role we met monthly for safety related discussions centered on improving safety procedures at TEB4. We also participated and shared safety projects around the warehouse to improve safety and minimize safety risks.
Assistant Manager
PRO IMAGE SPORTS
08.2018 - 07.2020
- I drove sales through product knowledge and exceptional customer service. I trained and mentored new associates and groups on operational procedures and customer engagement techniques. I regularly managed inventory levels, ensuring accurate stock counts and timely replenishment of merchandise. I planned and implemented promotional displays to enhance product visibility and attract customer interest to drive sales. I collaborated with team members to streamline checkout processes, improving overall efficiency. I analyzed daily sales trends to inform strategic merchandising decisions and optimize product offerings. I often handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges. I managed returns, exchanges and refunds in accordance with store policy as well as maintained a calm demeanor and professionally managed issues in busy, high-stress situations. Everyday I prepared merchandise for the sales floor by pricing or tagging. Lastly but most importantly helped customers locate products and checked store systems for merchandise at other sites.
CUSTOMER SERVICE AND FUEL ASSOCIATE
Wawa
04.2021 - 08.2021
- I delivered superior customer service by responding to inquiries and complaints. I demonstrated excellent customer service skills to increase customer satisfaction. I provided exceptional customer service daily, addressing inquiries and resolving concerns promptly. I provided prompt and friendly service to customers at the fuel court, assisting with fueling needs and ensuring a positive customer experience. I monitored daily and routinely during shift fuel pumps and forecourt areas to maintain a clean, safe, and compliant work environment. I performed routine safety checks, including spill prevention, pump inspections, and hazard identification procedures. I assisted customers with inquiries about fuel types, payment methods, promotions, and store offerings. I ensured proper handling of fuel transactions, including cash, credit, and mobile payments, with accuracy and adherence to company policies. I maintained fuel court cleanliness by regularly removing trash, cleaning pump nozzles, and ensuring equipment functionality. I responded to emergencies such as spills or pump malfunctions by following Wawa's safety protocols and escalation procedures.
Education
High School Diploma - undefined
VINELAND HIGH SCHOOL
01.2021
Business Degree - undefined
ROWAN COLLEGE SOUTH JERSEY
05.2026
Skills
- Project Management
- Process Improvement & Optimization
- Cross-Functional Collaboration
- Data Analysis & Reporting
- Problem Solving & Root Cause Analysis
- Time Management & Prioritization
- Customer Experience Focus
- Stakeholder Communication
- Inventory & Supply Chain Management
- Quality Assurance & Compliance
- Proficient in using Microsoft and Microsoft programs
- Inventory Accuracy & Tracking
- Stowing and Bin Organization
- Product Quality Inspection
- Barcode Scanning (RF Scanner Use)
- Problem-Solving for Bin/Item Discrepancies
- Understanding of Inbound Workflow
- Proficiency with handheld RF scanners
- Basic system navigation for inventory updates
- Use of Amazon FC software and tools
- Data accuracy & real-time tracking
- High-Volume Workload Management
- Meeting Rate, Quality, and Productivity Targets
- Fast and Accurate Item Placement
- Safe Lifting & Ergonomic Procedures
- Adherence to Amazon SOPs
- Hazard Awareness & Reporting
- Maintaining Clean and Safe Work Areas
- Accurate item scanning & verification
- Identifying damage or mislabeled items
- Ensuring proper product placement
- Coordinating with Process Assistants, PAs, and ICQA
- Communicating issues clearly and quickly
- Supporting inbound operations across departments
- Flexibility during peak season and shifting priorities
- Ability to learn new processes quickly
- Working efficiently in a fast-paced environment
- Customer Relationship Management
- Product Knowledge & Upselling
- Customer Engagement
- Conflict Resolution
- High-Volume Customer Support Inventory Management
- Stock Replenishment
- Merchandising & Visual Display
- Cash Handling & POS Operations
- Returns & Exchange Processing
- Store Policy Compliance
- New-Hire Training
- Team Mentorship
- Knowledge Sharing
- Process Guidance
- Workflow Optimization
- Checkout Process Improvement
- Sales Trend Analysis
- Strategic Merchandising
- Attention to Detail
- Effective Communication
- Professional Demeanor Under Pressure
- Collaboration & Teamwork
- Point-of-Sale (POS) Systems
- Basic Inventory Software
- Product Lookup & Store Database Navigation
- Customer Relations
- Complaint Resolution
- Customer Satisfaction Enhancement
- Active Listening
- Service Recovery
- Clear & Professional Communication
- Interpersonal Skills
- Fuel Pump Safety Procedures
- Hazard Identification & Spill Prevention
- Emergency Response Protocols
- OSHA & Store Safety Compliance
- Fuel Pump Operation
- Cash Handling & Payment Processing
- POS System Use (if applicable)
- Outdoor Maintenance & Clean-Up
- Equipment Inspection & Reporting
- Proficient in Microsoft Office and Microsoft Programs
- Bilingual Spanish and English
Timeline
Inbound/STOW
AMAZON, INC. (TEB4)
05.2021 - Current
CUSTOMER SERVICE AND FUEL ASSOCIATE
Wawa
04.2021 - 08.2021
Assistant Manager
PRO IMAGE SPORTS
08.2018 - 07.2020
High School Diploma - undefined
VINELAND HIGH SCHOOL
Business Degree - undefined
ROWAN COLLEGE SOUTH JERSEY