Robert Phipps
GXO
Davidson,NC
30
Years of experience
Strategic leader with 20+ years in supply chain and logistics management. Develops operational plans that enhance collaboration, elevate customer experiences, and align with organizational objectives. Analyzes market trends to inform future business strategies. Committed to mentoring emerging leaders and fostering a culture of high performance.
Work History
GM/Sr. Operations Manager
13 Years 1 Month- Lead daily operations for a multi-shift distribution and fulfillment facility, ensuring safety, quality, productivity, and service level objectives are consistently achieved.
- Direct and develop a leadership team consisting of Operations Managers, Supervisors, and support staff to drive operational excellence and employee engagement
- Oversee labor planning, workforce optimization, and overtime management to maintain budget compliance while meeting customer demand.
- Partner with customers and cross-functional stakeholders to resolve operational challenges, improve service execution, and strengthen business relationships.
- Manage facility readiness, building maintenance coordination, security protocols, and vendor relationships to support uninterrupted operations.
- Conduct weekly and monthly business reviews, presenting operational performance, improvement plans, and strategic initiatives to senior leadership.
- Champion employee development through succession planning, coaching, mentoring, and leadership training programs.
- Drive a culture of accountability, engagement, and operational discipline through 5S weekly site walks while maintaining high standards for workplace organization and cleanliness..
- Utilize data analytics and reporting tools to identify trends, make informed business decisions, and improve overall site performance.
- Managed operations supporting over 145 employees and a GiG pool off 120 trained associates cross multiple shifts.
- Improved productivity by 25% through process optimization and labor management initiatives.
- We are currently 387 days safe, zero recordable for Q3 2026 with a RIR of 0.00. Through through enhanced accountability and engagement programs we are able to achieve these standards
- Achieved customer Gold KPI attainment of 24 consecutive months while maintaining budget targets.
- Successfully led peak season operations with zero disruption to customer service commitments over the last 3 years.
- Delivered annual cost savings of 3M through continuous improvement projects and expense control measures.
Senior Logistics Manager
1 Year 8 Months- A FORTUNE 500 commercial fleet management, dedicated transportation, and supply chain solutions company.
- Collaborated with customers to promptly resolve issues, ensuring high levels of customer satisfaction
- Identifies or solves operational issues with the accounts by implementing continuous improvement and Lean initiatives to strengthen team unity, goals, productivity, and results
- Resolved operational issues by implementing continuous improvement and Lean initiatives, enhancing team unity and achieving targeted goals
- Managed hiring, supervision, development, and performance evaluation processes for employees, fostering a positive employee relations environment
- Hires, supervises, develops, and manages performance for employees and maintains a positive employee relations environment
- Instructs and enforces location safety management plans, training, and processes
- Monitors the maintenance of equipment by using checklists and observations
Operations Manager, Brandon Woods Distribution Center
3 Years- Reported to the General Manager of Distribution and managed all aspects of operations for an 800,000 sq. ft. distribution center with a 240-person staff.
- Installed vendor compliance tracking system, ensuring accountability for ASN issues and improving packing display accuracy
- Oversaw high-level HR duties, including attracting talent and setting training standards.
- Designed new systems and processes as well as advanced current interdepartmental systems to streamline overall effectiveness
- Oversaw high-level HR duties, such as attracting talent and setting training standards
- Developed and implemented training and quality assurance programs for both experienced team members and new hires
- Built and fostered interdepartmental relationships to create an engaging environment
- Collaborated with the team to share ideas and information, helping to meet quarterly budget and department goals.
- One of the most beloved and renowned sports brands.
Manager, Receiving, Product Assembly Department & Building Facilities
1 Year 10 Months- Managed product distribution of $500MM across nine depots and five distribution centers throughout the U.S. with 100 FTEs excluding seasonal hires in a 24/7 paperless, 700,000 sq. ft. facility.
- Project managed the successful implementation of SAP EWM (Extended Warehouse Management) product, including all aspects of process design, change management, education, and training
- Led team in implementing and rolling out SAP Workbench, Flow Racking, and floor locations for EWM Bulk and Advanced Sip Notice (ASN) product, enhancing operational efficiency.
- Significantly improved cube utilization on outbound trailers saving more than $0.02 annually by establishing new protocols and awareness for freight consolidation opportunities
- Improved assembling, picking, and shipping of all furniture and accessories to adapt to changing business conditions, reducing cost and inheriting new business opportunities
- Collaborated on the implementation and managed daily operations of Bob’s DC2 Recycling Program, overseeing purchasing, inventory, and supplies to save $0.04 annually.
- Managed schedules and route changes to accommodate special events, equipment failures, and staffing vacancies.
- Established daily Flow Meetings with all key department leadership to discuss operational issues and collaborate on company and building wide initiatives
- One of the largest and fastest-growing furniture retailers in the United States with over 160 stores in 24 states.
Senior Logistics Manager
29 Years 9 Months- Managed a multi-shift operation and re-engineered central stock operations.
- Developed and implemented training programs for supervisory staff to enhance operational effectiveness
- Analyzed and presented production plans to distribution management, ensuring alignment with operational goals
- Inspected, analyzed, and presented production plan to distribution management staff
- Coordinated order resolutions between the Distribution Center and Customer Service Department
- Coordinated order resolution processes between Distribution Center and Customer Service to improve customer satisfaction
- Assisted in the development and integration of new documents, procedures, system enhancements, and related technology
- Managed operations for luxury shopping destination across multiple channels.
Education
Associate of Arts - Criminal Justice
Skills
Operational Planning & Processes
Supply Chain & Logistics
Lean Methodologies
Metrics & Quality Assurance
Cost Improvements
Profit & Loss Analysis
Growth Optimization
Warehouse & Technical Operations
Inventory Control
Warehouse operations
Operations management
Vendor Relationships
Operations oversight
Problem resolution
Cross-functional Collaboration
Employee Engagement
Timeline
Senior Logistics Manager
Ryder Supply Chain Solutions (NYSE: R)
01.2022 - 09.2023Read More
Operations Manager, Brandon Woods Distribution Center
FILA
01.2019 - 01.2022Read More
Manager, Receiving, Product Assembly Department & Building Facilities
Bob’s Discount Furniture
03.2017 - 01.2019Read More
GM/Sr. Operations Manager
GXO
09.2013 - CurrentRead More
Senior Logistics Manager
Saks Fifth Avenue
01.1997 - 2016Read More
Chesapeake College
Associate of Arts from Criminal Justice
Read More