Robert Piel
Slingerlands ,NY
Summary
Dedicated and collaborative server deeply committed to the culinary field and exceptional customer experience. Eager to enhance the restaurant's achievements through unwavering commitment, hard work, and adept multitasking.
Overview
17
17
years of professional experience
Work History
Server
CENTER CITY (Johnny’s Restaurant)
07.2015 - Current
- Increased sales significantly by upselling higher-end products to customers.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Italian American Community Center (Mallozzi Inc.)
09.2007 - 07.2015
Special Education Teacher
Ichabod Crane Central School District
07.2013 - Current
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Streamlined classroom processes by integrating technology tools such as interactive whiteboards and assistive devices designed for students with disabilities.
- Coordinated with general education teachers to develop accommodations or modifications necessary for successful inclusion of students with special needs in mainstream classrooms.
Education
Masters Of Science - Education
The College of Saint Rose
Albany, NY06.2008
Skills
- Team Leadership
- High Energy and Stamina
- Specials Promotion and Upselling
- Hospitality service expertise
- Guest Engagement
- Suggestive Selling
- Tableside Etiquette
- Wine Pairings
Timeline
Server
CENTER CITY (Johnny’s Restaurant)
07.2015 - Current
Special Education Teacher
Ichabod Crane Central School District
07.2013 - Current
Server
Italian American Community Center (Mallozzi Inc.)
09.2007 - 07.2015
Masters Of Science - Education
The College of Saint Rose
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