Robert Pieper

Responsibilities:

• Providing technical support for Sales opportunities including implementation of Ping Solutions and assisting in RFI and RFP submissions.
• Providing technical support and enablement for Partners.
• Work with territory and regional Pre-Sales and Sales teams to establish and implement strategies geared to customer success and expanding usage within their named clients.
• Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
• Provide documentation highlighting named account use cases both current and future.
• Provide support for Ping Identity solution proof of concepts and participate in technical discovery calls with prospective clients.
• 3rd highest amount of closed deals worldwide for 2021
• Increased customer satisfaction by resolving issues

Responsibilities:

• Responsible for pre-sales support, architecture, design, development and production support of data governance.
• Responsibilities included software management and development to product installation, performance, integration, administration, data transformation, data administration, big data, trouble-shooting and mentoring
• Security SME for company providing expert solutions for all security configurations in both internal and external systems
• AWS technical lead and administrator. Provided support for internal and external cloud integrations, configurations, migrations, and administration
• Lead developer for AWS integration
• SalesForce Architect for various internal and SalesForce projects

Responsibilities:

• Team lead for Member, Provider, and Broker Portals for a major insurance provider responsible for architecture, design, development and production support
• Development operations architect role. DevOps duties include developing and maintaining build scripts, code promotion processes and environment administration
• Solely responsible for AWS integration, maintenance, architecture, and CLI script development and CD/CI
• Development of selenium monitoring resources
• Increased customer satisfaction by resolving issues.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Responsibilities:

• Responsible for architecture, design, development and hosted production support of multiple large-scale eCommerce systems
  
• Full-project life cycle design and development to product installation, performance, integration, administration, data transformation, data administration, big data, AWS, trouble-shooting and mentoring
  
• Provide troubleshooting and debugging expertise. Provide expert knowledge for Java and J2EE related technologies
  
• Customized in-development software to clients' current hardware environments, designing applications to span multiple systems.
• Authored development guidelines to expedite application design efforts through ready-made frameworks.

Responsibilities:

• Senior System Engineer on enterprise-level production support involving both new development and ongoing augmentation of existing voice self-service applications
• Provided expert knowledge for Java and J2EE related technologies
• RAD J2EE development on an AIX platform
• Provide troubleshooting and debugging expertise
  

Responsibilities:

• Develop next-gen implementation for eCommerce system, integrating several legacy sales and catalog systems into single application
• Created Java-based assets and Java Server Pages (JSPs) to build unified user experience
• Leveraged Java, AJAX/JavaScript, SQL, Struts and Unix shell scripting to create efficient and effective software assets
• Designed and developed custom integration with SAP
• Updated old code bases to modern development standards, improving functionality.