Robert Pierce
Dallas ,TX
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
17
17
years of professional experience
Work History
Owner and Operator
Pierce Family Pool Service
01.2015 - Current
- Managed over 150 service customers
- Managed up to 6 remodel and building projects concurrently
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Trained and developed team members to build human capital.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Managed and supervised Remodels and new build projects
- Handled initial visits with customer to sell remodel and new build projects
Pool Service Technician
Tadpole Pool Service
07.2008 - 03.2015
- Managed up to 75 customers per week
- Demonstrated courtesy, respect and professionalism to promote company values and customer care.
- Educated customers in proper pool operation and maintenance.
- Conducted pool safety inspections and reported unresolved issues immediately.
- Diagnosed and repaired problems with electrical and mechanical systems.
Insurance Account Temp
USI Southwest
03.2006 - 12.2007
- Updating over 150 insurance policies per day using Microsoft office and other relevant databases. Gained experience in customer service
- Prospected for new business by obtaining client referrals, making cold calls and engaging in insurance business-building strategies.
- Cultivated mutually beneficial client relationships through telephone calls and meetings.
Education
Master of Arts - Psychology
University of Dallas
Irving, TX06.2012
Master of Arts - Philosophy
Dallas Baptist University
Dallas, TX09.2004
Skills
- Operational Efficiency and Safety
- Sales Oversight
- Project Oversight
- Project Estimating
- Staff Hiring
- Project Management
- Verbal and Written Communication
- Innovative and Visionary
- Staff Training
- Adaptable and Flexible
- Analytical and Critical Thinker
- Design Coordination
- Client Service
- Business Planning
- Sales Leadership
- Employee Motivation and Performance
- Marketing and Advertising
- Remodels and New Construction
Timeline
Owner and Operator
Pierce Family Pool Service
01.2015 - Current
Pool Service Technician
Tadpole Pool Service
07.2008 - 03.2015
Insurance Account Temp
USI Southwest
03.2006 - 12.2007
Master of Arts - Psychology
University of Dallas
Master of Arts - Philosophy
Dallas Baptist University
Similar Profiles
Stephen Magallon-GonzalezStephen Magallon-Gonzalez
Pool Service Technician at Family Magallon Pool Cleaning ServicePool Service Technician at Family Magallon Pool Cleaning Service
Jose AlemanJose Aleman
Business Consultant at Pool Spa & Genusies/DBA Preminier pool serviceBusiness Consultant at Pool Spa & Genusies/DBA Preminier pool service
Camryn CastroCamryn Castro
Pool Cleaner at The Pool Guy Pool ServicePool Cleaner at The Pool Guy Pool Service