Robert Pifer

Started as an A Mechanic specializing in rebuilding heavy equipment in Cleveland, Ohio. Gained experience traveling between shops to support steel mill operations by performing a variety of repairs, rebuilds, and improvements. Promoted to Master Mechanic at CMB Steel, in Cayce SC November 2019. Currently responsible for overseeing daily operations, including order parts, assigning tasks to a team of 5 mechanics, troubleshooting equipment issues, managing vendor relationships and ensuring timely completion of tasks and paperwork. Strong focus on optimizing maintenance processes and maintaining efficient, safe operations.

• Estimated costs of repair.
• Inspected completed work and monitored compliance with regulations and standards.
• Reviewed manufacturer's technical bulletins to stay current on changing technology and techniques used in the automotive industry.
• Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
• Tested vehicle performance to ensure proper operation after repairs were completed.
• Prioritized tasks to plan and delegate work to reduce delays and increase productivity.
• Conducted test drives before and after repair services.
• Inspected vehicles for damage and recorded findings to facilitate repairs.

• Established and enforced safety protocols to ensure a safe working environment for all employees.
• Developed and maintained relationships with customers, vendors, and suppliers.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Conducted performance reviews and provided constructive feedback to staff members.
• Maintained records of all customer interactions and transactions.
• Hired and trained service department staff to drive performance.
• Updated and maintained service records and documentation for compliance and quality assurance.
• Handled customer complaints and resolved issues promptly to maintain positive relationships.