Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Robert Pinnock Jr

Bridgeport

Summary

Dynamic Program Coordinator with a proven track record at Career Resources, excelling in building nonprofit partnerships and enhancing client satisfaction. Skilled in data analysis and customer service, I led a team to achieve strategic goals while ensuring compliance with quality standards. Adaptable and results-driven, I thrive in fast-paced environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Program Coordinator

Career Resources
Bridgeport
08.2018 - Current
  • Developed and implemented strategies to build and maintain a robust network of nonprofit organization partnerships.
  • Identified, evaluated, and contracted with new organizations to refer clients.
  • Reviewed performance metrics of programming and managed files to comply with quality standards and service level agreements.
  • Led and managed a team of strategic prevention specialists and facilitators, providing guidance, support, and mentorship.
  • Analyzed partner performance data to evaluate quality, efficiency, and customer satisfaction metrics.

Operations Manager/Shift Supervisor

CVS Health
Bridgeport
02.2020 - 08.2023
  • Assisted customers with their questions, problems, and complaints, promoting a positive shopping experience.
  • Handled all customer relations issues in accordance with company policy.
  • Maintained customer/patient confidentiality, ensuring compliance with privacy regulations.

Insurance Agent

Combined Insurance
Stratford
03.2021 - 06.2022
  • Helped clients identify and achieve their financial goals by offering a comprehensive array of financial products and services.
  • Achieved top sales professional status for the month of May.
  • Educated consumers on financial literacy, enhancing their understanding of financial products.

Program Assistant

Career Resources/Fathers for Life Program
Bridgeport
09.2018 - 06.2020
  • Planned and executed outreach programs within the community, increasing program visibility and engagement.
  • Managed department budget funds, ensuring efficient allocation of resources.
  • Performed administrative and clerical duties to support program operations.

Part-Time Supervisor

UPS
Stratford
06.2017 - 05.2019
  • Implemented safety policies to reduce and eliminate incidents, promoting a safe work environment.
  • Monitored employee productivity and enhanced team member knowledge and skills through on-the-job coaching.
  • Utilized lean principles to improve operational efficiency and productivity.

Education

Bachelor's - Business Marketing

Castleton University
Castleton
06.2017

Skills

  • Customer Service
  • Sales and Client Relationship Management
  • Communication
  • Team Collaboration
  • Multitasking and Organizational Skills
  • Adaptability
  • Regulatory Compliance
  • Technical Proficiency

Certification

  • NASM
  • ISSA

Timeline

Insurance Agent

Combined Insurance
03.2021 - 06.2022

Operations Manager/Shift Supervisor

CVS Health
02.2020 - 08.2023

Program Assistant

Career Resources/Fathers for Life Program
09.2018 - 06.2020

Program Coordinator

Career Resources
08.2018 - Current

Part-Time Supervisor

UPS
06.2017 - 05.2019

Bachelor's - Business Marketing

Castleton University

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