Robert Piro
Easton,PA
Summary
Upbeat, skilled, and versatile manager with a winning attitude and desire to deliver an exceptional experience. Organized and diligent. Successful in building and motivating dynamic teams. Track record of achieving goals of sales and profitability.
Overview
22
22
years of professional experience
Work History
Manager
Applebee's Neighborhood Grill & Bar
Phillipsburg, NJ
08.2021 - Current
- Developed and enforced annual budget requirements and monitored expenditures to mitigate risk of overages.
- Accomplished multiple tasks within established timeframes.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Prepared for and executed new menu implementations.
Production Worker
Nestle Waters
Breinigsville, PA
03.2021 - 06.2021
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Organized work to meet demanding production goals.
- Adjusted machines to increase productivity for runs.
Delivery Driver
UPS
Easton, PA
09.2020 - 01.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
- Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
Service Manager
Chipotle
Allentown, PA
02.2020 - 07.2021
- Maintaining positive customer experience by ensuring safe and quality food
- Established well-trained customer-oriented crew
- Strict training and adherence to frequent hand washing and other OSHA guidelines
- Monitoring secondary shelf lives and enforcing food safety policies and procedures
- Resolving customer incidents and working to ensure positive customer experiences
- Developing and cross-training all crew members
- Assists with performance reviews and resolution of performance issues
- Perform office administration duties such as banking, cash handling, and paperwork
- Manages daily and weekly cleaning of the line, dining room, restrooms, and patio
- Assists with execution of marketing promotions
Assistant Kitchen Manager
Red Robin/Lehigh Valley Restaurant Group
Center Valley, PA
10.2018 - 02.2020
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas
- Daily Steritech Compliant
- Develop and manage all kitchen staff
- Lowered food costs from 1.5 to .3 difference
- Incorporate multiple portioning techniques
- Prioritize multiple tasks while working effectively independently and cooperatively
Owner/ Operator
Chrissy's Steak Shop
Easton , PA
06.2015 - 09.2018
- Manage all aspects of daily business including inventory, accounting, etc.
- Develop and implement all marketing and promotions
- Hire, coach, and develop employees.
- Increase sales 12% over previous owner.
- Perform total kitchen responsibilities 20% faster than other staff, resulting in increased productivity and a decrease in labor cost.
- Initiate negotiations regarding vendor contracts which resulted in a 8% decrease of goods and services.
- Implemented marketing strategies which resulted in 12% growth of customer base.
- Entered details such as payments, account information and call logs into the computer system.
Managaer
Ruby Tuesday
Allentown, PA
05.2014 - 05.2015
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Prepared for and executed new menu implementations.
- Led and directed team members on effective methods, operations and procedures.
Cook/ Server
Chrissy's Steak Shop
Easton, PA
7 2013 - 6 2014
- Maintained high standards of cleanliness
- Managed entire operation in owner's absence
- Created positive experiences for every guest to ensure repeat business.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business.
- Ensured personnel safety, kitchen sanitation and proper food handling or storage.
Kitchen Manager
Roosevelt's Allentown/Bethlehem
Allentown/Bethlehem, PA
01.2008 - 05.2013
- Coordinated and organized all restaurant inventory.
- Hired, trained, and managed all kitchen staff.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Purchased food and cultivated strong vendor relationships.
- Maximized quality assurance by completing frequent checks of the line.
- Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
- Developed sales and profit margin plans, maintained margins and determined turnover objectives.
Owner/ Operator
Tastebudz
Easton, PA
01.2003 - 11.2007
- Managed financial and business operations, including payroll, daily deposits and cost controls
- Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies
- Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits
- Increased net worth of business to facilitate a sale
- Established and maintained strong procedures for daily operations
- Recruited, interviewed, and hired talented staff to fill key positions
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Assistant Manager
Ruby Tuesday
Allentown, PA
12.1997 - 04.2001
- Managed 15-25 employees
- Prepared reports pertaining to P&L, inventory, etc
- Greeted and interacted with guests and actively sought feedback
- Immediately addressed problems with customers to promote quick and successful resolution, building customer loyalty
- Made hiring recommendations to increase company's productivity and profitability with quality workers
Education
Bachelor of Science - Hotel Restaurant Management
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA05.1997
Skills
- Outstanding time management skills
- Excellent communication, organizational, and leadership skills derived from over 20 years of service and education experience
- Serv Safe / RAMP certified
- Effectively control cost by managing inventory
- Flexible team player who thrives in environments requiring prioritization, planning, and management
- Proficient in MS Office and Micros/POS systems
References
Several professional and personal references available upon request
Other Experience
- Young VM Mazda- Car Salesman
- C &S Wholesale: Warehouse Picker
- Binney and Smith: Production and Packaging Worker
- City of Easton: General Maintenance and Parks
Timeline
Manager
Applebee's Neighborhood Grill & Bar
08.2021 - Current
Production Worker
Nestle Waters
03.2021 - 06.2021
Delivery Driver
UPS
09.2020 - 01.2021
Service Manager
Chipotle
02.2020 - 07.2021
Assistant Kitchen Manager
Red Robin/Lehigh Valley Restaurant Group
10.2018 - 02.2020
Owner/ Operator
Chrissy's Steak Shop
06.2015 - 09.2018
Managaer
Ruby Tuesday
05.2014 - 05.2015
Kitchen Manager
Roosevelt's Allentown/Bethlehem
01.2008 - 05.2013
Owner/ Operator
Tastebudz
01.2003 - 11.2007
Assistant Manager
Ruby Tuesday
12.1997 - 04.2001
Cook/ Server
Chrissy's Steak Shop
7 2013 - 6 2014
Bachelor of Science - Hotel Restaurant Management
East Stroudsburg University of Pennsylvania