Robert J. Pistilli
Delmar,NY
Summary
Dynamic and results-oriented operational leader with a proven ability to drive transformative change and execute strategic initiatives across diverse sectors. Expertise in fostering business growth, cultivating high-performing teams, and delivering large-scale projects on time and within budget. Recognized for integrity, emotional intelligence, and exceptional communication skills, with an emphasis on collaboration to achieve shared goals. Eager to embrace new challenges that leverage extensive experience to propel organizational success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Project Manager /Custodial Manager
Siena University
08.2024 - Current
- Coordinated project timelines and deliverables for multiple off-season campus improvement projects, identifying and resolving obstacles, ensuring projects remained on schedule and within budget.
- Championed innovative solutions that increased operational efficiency while maintaining high-quality service delivery.
- Established strong relationships with key stakeholders, ensuring support for project initiatives, timelines and contract terms.
- Managed cross-functional teams across multiple projects ensuring project completion within deadlines and budgets.
- Optimized resource allocation and coached team members on productivity strategies to effectively balance priorities and manage competing demands.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in cost effective and efficient solutions.
- Increased customer satisfaction through effective communication of project goals and expectations.
- Led change management efforts for over 30 staff, supporting staff through transitions and promoting buy-in for new initiatives.
- Conducted regular inspections of facilities with departmental supervisors to maintain high sanitation standards and compliance.
- Collaborated with university departments to address specific cleaning needs and requests promptly.
- Assisted in the development of annual budgets for custodial operations based on historical data analysis and anticipated project needs.
- Collaborated with other department managers to develop a cohesive facility maintenance plan.
- Coordinated large-scale projects involving multiple university departments to ensure timely completion without compromising quality or impacting normal university operations negatively.
- Practiced servant leadership and developed strong relationships with employees, fostering a positive work environment that promoted teamwork and collaboration.
- Effectively managed university waste stream, ensuring third party vendor adherence to contract terms.
Consultant, Nobel Hall Science Building
Self-employeed
06.2023 - 07.2024
- Collaborated with construction management firm and university teams to ensure $35 million academic science building construction project. Construction was completed on-time and within GMP.
- Managed client relationship through regular check-ins and updates on project progress.
- Coordinated with external construction management firm to deliver comprehensive solutions that met the projects complex needs.
- Cultivated positive and collaborative relationships with construction management firm and client to ensure effective and timely communication of project progress and adherence to GMP.
- Liaised with campus and surrounding community to proactively address potential challenges and mitigate issues before they escalated.
- Optimized project performance by regularly monitoring progress against established benchmarks and adjusting strategies as needed.
- Implemented innovative solutions to complex problems, contributing to overall project success and client satisfaction.
- Delivered high-quality results under tight deadlines by prioritizing tasks effectively and managing time efficiently.
- Maintained consistently open lines of communication between stakeholders, fostering a collaborative environment that facilitated swift decision-making processes.
- Met project deadlines, multiple RFIs and change orders without sacrificing build quality or workplace safety.
- Provided detailed project status updates to stakeholders and executive management.
Assistant Vice President, Support Services
ALBANY MEDICAL CENTER
06.2017 - 09.2022
- Reported to the Chief Administrative Officer with strategic and operational leadership responsibility for Support Services division with an operating budget of ~ $50M. Oversaw daily operations, staffing, and budgeting for parking and gift shops; managed third-party contracts and vendors with over 500 onsite employees within environmental services, food and nutrition, patient transportation, and call center. Key accomplishments:
- Provided project oversight for $22M construction and opening of 900-stall parking structure. Successfully opened structure, implemented access controls, and ensured a seamless process for all impacted.
- Assisted with facility planning and construction for 150K square foot medical office building located in Park South.
- Oversaw successful multi-year, multi-million-dollar renovation of main hospital kitchen and retail dining space which resulted in efficiencies and increases in meals served/sales revenue.
- Created and led logistical team responsible for coordinating replacement nurse staffing during nursing strike. Successfully staged and escorted replacement staff to and from in-patient units with no impact to patient care.
- Participated as a member of Emergency Management Committee, helped update policies and responded to internal disasters, including during the COVID-19 pandemic.
- Led Lean processes within the organization, educated and trained senior leaders and employees which resulted in more efficient operational processes and increased employee engagement.
- Consistently selected for roles of increasing responsibility at a 766-bed academic medical center with operating budget of $1.6B and over 8.5K employees.
Director, Material Management and Support Services
ALBANY MEDICAL CENTER
09.2011 - 06.2017
- Reported to the Vice President of Support Services and was directly responsible for daily operation, staffing, and budgeting of parking department and all parking structures and lots. Managed third-party vendor relationships. Key accomplishments:
- Supported resource planning and opening of a new patient tower and ensured appropriate support staffing. Project was completed under budget.
- Assisted with negotiation of a long-term, multi-million-dollar contract renewal with Aramark Healthcare which resulted in significant financial benefit to the organization.
- Completed multiple Joint Commission surveys successfully with no significant findings for areas of responsibility.
- Served on Albany Med C.A.R.E.s Committee. Developed an organizational culture centered on Compassion, Accountability, Respect, and Engagement; included staff recognition programs and contributed to a positive culture.
- Coordinated annual employee recognition event and led team of over 50 volunteers. Served 5,000+ meals each year.
Manager, Parking Services
ALBANY MEDICAL CENTER
08.2007 - 09.2011
- Reported to the Vice President of Support Services and was ultimately accountable for daily operation of over 30 employees managing 4K parking spaces within parking services department. Managed department staffing, performance assessments, budgetary and fiscal accountability, equipment maintenance and upkeep, staff meetings, vendor contract negotiation, and resolution of customer service issues and concerns. Key accomplishments:
- Provided project oversight for $40M construction and opening of 1550-stall parking structure. Successfully opened structure, implemented access controls, and ensured a seamless process for all impacted.
- Completed a successful restructuring of employee parking process which resulted in easier and more controlled garage access. Implemented updated POS system for greater revenue capture and loss prevention.
- Outsourced employee shuttle service to provide transportation from remote surface lots. Increased on-time arrival to campus by 20% and increased revenue from employee payroll deduction by 50%.
Education
Master of Business Administration - Business Administration
CLARKSON UNIVERSITY
Schenectady, NY01.2021
Bachelor of Arts - Psychology
SUNY ALBANY
Albany, NY01.1992
Skills
- Profit and loss management
- Client relationship management
- Coaching and mentoring
- Strategic planning
- Detail-oriented
- Project management
- Problem-solving
- Leadership
- Effective team collaboration
- Operations management
Certification
Certified Associate Project Manager (CAPM), Project Management Institute (2023)
Timeline
Project Manager /Custodial Manager
Siena University
08.2024 - Current
Consultant, Nobel Hall Science Building
Self-employeed
06.2023 - 07.2024
Assistant Vice President, Support Services
ALBANY MEDICAL CENTER
06.2017 - 09.2022
Director, Material Management and Support Services
ALBANY MEDICAL CENTER
09.2011 - 06.2017
Manager, Parking Services
ALBANY MEDICAL CENTER
08.2007 - 09.2011
Bachelor of Arts - Psychology
SUNY ALBANY
Master of Business Administration - Business Administration
CLARKSON UNIVERSITY