Robert Pittman
Lake Worth
Summary
Dynamic Facilities Coordinator at Century Arms with a proven track record in vendor coordination and project management. Enhanced operational efficiency through strategic process improvements and effective communication. Skilled in emergency preparedness and problem-solving, leading initiatives that significantly improved workplace safety and employee satisfaction. Committed to fostering collaborative environments and optimizing facility performance.
Overview
10
10
years of professional experience
Work History
Facilities Coordinator
Century Arms
10.2024 - Current
- Coordinated facility maintenance schedules to ensure optimal operational efficiency.
- Managed vendor relationships for service contracts and procurement of supplies.
- Oversaw compliance with safety regulations and facility standards.
- Developed and implemented processes to streamline facility operations.
- Trained staff on facility protocols and emergency procedures.
- Conducted regular inspections to identify maintenance needs and improvement areas.
- Collaborated with cross-functional teams to support organizational goals.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Coordinated smooth transitions during office relocations by planning logistics and overseeing the move process from start to finish.
- Served as point of contact for internal and external customers seeking support and information.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Led initiatives to enhance workplace environment and employee satisfaction.
- Conducted periodic assessments of existing facility conditions, identifying opportunities for improvement and initiating appropriate actions.
- Collaborated with other departments to foster efficient use of facility space and resources.
- Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
- Collaborated with cross-functional teams on facility projects, leading to improved work environments and increased productivity.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
- Enhanced communication between departments by developing a centralized system for submitting maintenance requests and tracking progress.
- Managed subcontractors effectively while following up on their work ensuring successful completion according to project timelines.
- Conducted regular facility inspections to identify repair needs or improvements.
- Evaluated vendor contracts to ensure optimal service levels while maintaining cost control measures.
- Collaborated with contractors, vendors and stakeholders to support on-time projects completion.
- Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
- Ensured safety compliance by conducting regular inspections, identifying potential hazards, and implementing corrective actions.
- Assisted in the development of emergency preparedness plans, ensuring staff was trained in proper procedures during critical situations.
- Provided support and services related to mail and deliveries.
- Ensured compliance with health and safety regulations, maintaining safe environment for all staff.
- Negotiated contracts with service providers to secure cost-effective solutions for facility.
- Managed access control systems to ensure building security and employee safety.
- Streamlined inventory management for maintenance supplies, reducing unnecessary expenditures.
- Liaised with IT department to ensure reliable tech support for all facility operations.
Sales Associate
Century Arms
09.2019 - 10.2024
- Increased product knowledge through continuous training on firearm specifications and features.
- Assisted customers in selecting appropriate products based on needs and preferences.
- Managed inventory levels, ensuring optimal stock availability for customer demands.
- Collaborated with team members to enhance sales strategies and improve customer service experience.
- Conducted regular market analysis to identify trends and adjust sales approaches accordingly.
- Developed promotional displays to attract customer attention and drive foot traffic.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Customer Service Representative
Century Arms
11.2015 - 09.2019
- Resolved customer inquiries through effective communication and product knowledge.
- Assisted in training new team members on customer service protocols and systems.
- Streamlined customer complaint resolution process to enhance satisfaction rates.
- Collaborated with cross-functional teams to improve product delivery timelines.
- Developed and maintained comprehensive knowledge of product specifications and features.
- Led initiatives to optimize call handling efficiency, resulting in improved response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School Diploma -
Houston High School
Germantown05-2007
Skills
- Work order management
- Vendor coordination
- Repairs and maintenance
- Budget administration
- Building operations
- Cleaning services
- Maintenance
- Inventory stocking
- Janitorial
- Asset management
- Public safety
- Pest control
- Construction
- Utilities
- Space planning
- Relocations
- Security systems
- HVAC systems
- HVAC
- Alarm systems
- Work orders
- Equipment set up
- Electrical
- Record keeping
- Building walk-throughs
- Teamwork and collaboration
- Team leadership
- Project management
- Attention to detail
- Emergency preparedness
- Analytical thinking
- Task prioritization
- Disaster preparedness
- Access control
- Equipment calibration
- Teamwork
- Customer service
- Problem-solving
- Time management
- Leadership skills
- Problem-solving abilities
- Multitasking
- Excellent communication
Timeline
Facilities Coordinator
Century Arms
10.2024 - Current
Sales Associate
Century Arms
09.2019 - 10.2024
Customer Service Representative
Century Arms
11.2015 - 09.2019
High School Diploma -
Houston High School