Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Player

Rockingham,NC

Summary

Dynamic Meter Supervisor with a proven track record at the City of Rockingham, NC, enhancing operational efficiency and team productivity. Skilled in training and mentoring,Adept at problem-solving and fostering strong relationships, I consistently achieved organizational goals.

Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

36
36
years of professional experience

Work History

Meter Supervisor

City Of Rockingham, Nc- "a City Looking Forward"
05.2013 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Frequently inspected production area to verify proper equipment operation.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained database systems to track and analyze operational data.
  • Developed effective improvement plans in alignment with goals and specifications.

Warehouse Supervisor

RA Jeffreys
01.2007 - 03.2013
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised shipping and handling operations.
  • Used warehouse management software to reconcile daily inventory.
  • Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
  • Oversaw daily operations and shipping and handling processes.
  • Maintained high levels of accuracy in daily operations.
  • Oversaw inventory control levels and verified compliance with storage and organization processes.
  • Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
  • Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
  • Managed merchandise inventory transactions.
  • Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.

Route Supervisor

RA Jeffreys
01.2002 - 01.2007
  • Evaluated existing processes regularly for potential improvements or enhancements that would increase operational effectiveness across all aspects of route supervision.
  • Cultivated a team-oriented environment among drivers which fostered collaboration and support when faced with challenges or unexpected delays on the road.
  • Negotiated contracts with third-party logistics providers to ensure optimal pricing structures were maintained without sacrificing service levels.
  • Oversaw fleet maintenance schedules to minimize downtime due to mechanical issues while ensuring adherence to budget constraints.
  • Streamlined communication between drivers, dispatchers, and customers using advanced technology solutions that improved overall route management efficiency.
  • Increased customer satisfaction by addressing complaints promptly and implementing corrective actions.
  • Fostered a culture of continuous learning among team members by providing ongoing coaching and development opportunities related to route supervision best practices.
  • Collaborated with sales representatives to ensure accurate forecasting of customer needs and delivery requirements.
  • Implemented safety protocols for drivers, resulting in a decrease in accidents and injuries on the job.
  • Achieved timely deliveries through effective management of driver schedules and load assignments.
  • Visited customers and customer sites to evaluate and resolve safety issues and seek service alternatives.
  • Visited customers and customer sites to evaluate and resolve safety issues.
  • Conducted driver ride-alongs and observations to evaluate and improve driver performance.
  • Leveraged systems, equipment and process redesign to drive continuous improvement.
  • Worked with functional groups to resolve employee relations and labor relations issues.
  • Conducted regular performance evaluations for drivers to identify areas for improvement and provide constructive feedback.
  • Developed strong relationships with clients, leading to increased business opportunities and referrals.

Route Sales Representative

Seago
05.1989 - 01.2002
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Collaborated with customers to identify needs and provided catered solutions
  • Maximized sales through effective territory management and strategic route planning.
  • Displayed products properly at customer sites and according to company specifications and policies.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Developed and implemented promotional strategies to boost sales and customer loyalty.
  • Provided excellent customer service, leading to high levels of customer retention and loyalty.
  • Consistently exceeded monthly and quarterly sales goals by staying focused on target objectives.
  • Established strong customer relationships, leading to increased sales and client satisfaction.
  • Resolved customer complaints swiftly, maintaining high levels of customer satisfaction and loyalty.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Delivered orders to customers to drive full satisfaction.
  • Completed daily pre- and post-trip vehicle inspections.
  • Operated delivery vehicles safely and efficiently.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Developed strong customer base through efficient and reliable service.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
  • Maintained records of sales and customer information to support accuracy.
  • Stocked shelves and loaded orders to prepare deliveries.
  • Processed payments, made change, and provided receipts.
  • Assisted with sorting and organizing stockroom items.

Education

High School Diploma -

Richmond Senior High
Rockingham, NC
06.1988

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Complex Problem-solving
  • Decision-making
  • Analytical thinking
  • Team building
  • Process improvement
  • Relationship building
  • Priority management
  • Public speaking
  • Excellent communication
  • Time management
  • Effective communication
  • Adaptability and flexibility
  • Problem-solving
  • Multitasking Abilities

Timeline

Meter Supervisor

City Of Rockingham, Nc- "a City Looking Forward"
05.2013 - Current

Warehouse Supervisor

RA Jeffreys
01.2007 - 03.2013

Route Supervisor

RA Jeffreys
01.2002 - 01.2007

Route Sales Representative

Seago
05.1989 - 01.2002

High School Diploma -

Richmond Senior High

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