Robert Plumley
The Bronx,NY
Summary
Diligent leader with strong background in overseeing daily operations and ensuring optimal efficiency. Proven ability to streamline processes and enhance productivity through effective leadership. Demonstrated expertise in team management and strategic planning.
Overview
17
17
years of professional experience
Work History
General Manager of Operations
Sweetgreen
01.2020 - 04.2024
- Established standard operating procedures that enhanced employee performance.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Assistant Manager
Sweetgreen
11.2019 - 12.2020
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed and implemented strategies to increase sales and profitability.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
General Manager
Pret A Manger
08.2015 - 05.2019
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted in recruiting, hiring and training of team members.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Assistant Manager of Operations
Pret A Manger
06.2012 - 07.2015
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Coordinated with General Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
Team Leader
Pret A Manger
06.2010 - 06.2012
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
Restaurant Team Member
Pret A Manger
03.2007 - 06.2010
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
Education
High School Diploma -
Vanguard
Ocala, FL06-1999
Skills
- Operations management
- Staff development
- Inventory management
- Schedule management
- Strategic planning
- Customer service
- Financial management
- Goal setting
- P&L management
- Operations oversight
- Delegation
Timeline
General Manager of Operations
Sweetgreen
01.2020 - 04.2024
Assistant Manager
Sweetgreen
11.2019 - 12.2020
General Manager
Pret A Manger
08.2015 - 05.2019
Assistant Manager of Operations
Pret A Manger
06.2012 - 07.2015
Team Leader
Pret A Manger
06.2010 - 06.2012
Restaurant Team Member
Pret A Manger
03.2007 - 06.2010
High School Diploma -
Vanguard
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