Microsoft ofiice, 2020 Design software
Robert Pocock Jr.
Cabinet Maker/Finish Carpenter
Contact information,IA
Summary
Accomplished Project Manager and Kitchen & Bathroom Design Specialist with a proven track record of exceeding client expectations and securing repeat business. At The Home Depot and as a self-employed contractor, I leveraged construction expertise and sales acumen to enhance project outcomes and customer satisfaction. Skilled in Microsoft Suite and 2020 design software, my professional approach and problem-solving abilities have consistently driven project success.
Overview
24
24
years of professional experience
Work History
Contractor-Project Manager
Self-employeed
05.2015 - 03.2020
- Improved project efficiency by streamlining communication and implementing innovative project management tools.
- Identified resource needs early in the planning process to facilitate smooth execution of projects without delays or bottlenecks.
- Secured new business opportunities by delivering high-quality work that exceeded client expectations consistently.
- Fostered strong relationships with subcontractors, ensuring timely delivery of materials and services for project success.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained a strong focus on safety regulations and guidelines, leading to zero incidents during project completion.
- Monitored project progress, identified risks and took corrective action as needed.
- Developed and implemented project plans and budgets to ensure successful execution.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
Senior Technician
Mr. Handyman of Central Houston, Texas
01.2013 - 11.2014
- Established a reputation for punctuality and reliability by consistently meeting project deadlines while maintaining high-quality workmanship standards.
- Assisted in training junior technicians, resulting in increased productivity and skill development within the team.
- Delivered accurate estimates for clients by thoroughly assessing the scope of work and materials needed for each renovation project.
- Implemented quality control measures during renovation projects, ensuring all work met or exceeded industry standards.
- Managed budgets effectively for multiple simultaneous projects, optimizing resource allocation without compromising quality results.
- Improved client satisfaction by providing high-quality renovation services and maintaining open communication throughout the project.
- Stayed current on industry trends and innovations, incorporating new techniques into projects as appropriate for improved outcomes.
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Increased client referrals by consistently delivering exceptional craftsmanship on all projects.
- Assisted in the planning and execution of complex remodeling projects, resulting in successful transformations.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Residential Renovation Contractor
REP Renovations
03.2011 - 12.2012
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Established long-term relationships with clients, resulting in increased repeat business.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Stayed current on industry trends by regularly participating in continuing education courses and workshops related to my field of expertise.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Sales Specialist
The Home Depot Store 2825
06.2008 - 12.2010
- Specific responsibility was to improve relationship with contractors and the store by helping the customers of contractors with product selections throughout the store.
- Responsible for whole store product knowledge and worked closely with the Pro-desk associates.
- Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities.
- Developed custom proposals for high-value prospects, successfully closing major deals.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Attended monthly sales meetings and quarterly sales trainings.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Built strong contractor/client relationships through consistent communication and effective problem solving.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Trained new employees on product knowledge, customer service, and kitchen and bathroom project processes.
- Drafted, finalized and submitted paperwork to complete sales.
Owner
Residential Remodeling Consultants & Designers LLC
02.2001 - 11.2007
- Managed day-to-day business operations. sales consultants, kitchen designers, shop and office staff.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Interacted well with customers to build connections and nurture relationships.
- Trained and motivated employees to perform daily business functions.
- Active member of NKBA from 1991 to 2007.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Generated revenues yearly and effectively capitalized on industry growth.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Supervised and aided in the creation of 27 kitchen and bathroom displays in our 11,000 sq. ft. showroom selection center in Edina.
- Elevated brand awareness with targeted marketing campaigns, years of Home & Garden Show booths and community functions.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
District Trainer
The Home Depot Corporate
06.1996 - 06.2002
- Responsible for training kitchen and Bath Department associates as each new store location opened in my district in sales techniques for selling the entire project, project measuring, project management, and customer satisfaction.
- Maintained accurate records of company associates training history, leading to informed decision-making regarding future development plans.
- Developed corporate approved lesson plans, instructional materials and written practice tests for Kitchen and Bath Department associates.
- Trained associates in project improvement skills.
- Trained and mentored 15 to 35 new associates in 29 stores over the period of five years..
- Created and oversaw Project Manager training programs specifically for the Kitchen and Bath Departments in all stores.
- Developed job-specific competencies and performance standards.
- Aided and supported the installation program for my district stores by referring local installing contractors and monitoring their field work.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Wisconsin Academy
Columbus, WIArchitectual Drafting
Nicolet College
Rhinelander, WISkills
- Kitchen and bathroom design specialist
- Salesman, sales closer
- Project forecasting
- Construction expertise
- Finish carpenter specialist
- Customer service
- Problem-solving
- Attention to detail
- Reliable
- Detail-oriented
- Professional demeanor
- Microsoft Suite and 2020 design software
Accomplishments
- As a trainer, achieved target record annual sales of $7,000,000 + for the Kitchen and Bath Department for the Home Depot Eden Prairie, MN store # 2812. The highest grossing department sales record in the entire district in 2001.
- Co-founder of the Kitchen & Bath Department at Century College, White Bear Lake, MN in 2001. Sat on the department advisory board from 2001 thru 2006.
- Co-founder of the West Metro Home Improvement & Landscaping Expo – Chanhassen, MN in 2003
- Supervised teams of 6 to 26 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- NKBA member - 1991 to 2007
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Work-life balanceQuote
Price is what you pay. Value is what you get.
Warren Buffett
Software
Languages
English
Professional Working
Interests
Travel, fishing, home improvement projects, American football
Timeline
Contractor-Project Manager
Self-employeed
05.2015 - 03.2020
Senior Technician
Mr. Handyman of Central Houston, Texas
01.2013 - 11.2014
Residential Renovation Contractor
REP Renovations
03.2011 - 12.2012
Sales Specialist
The Home Depot Store 2825
06.2008 - 12.2010
Owner
Residential Remodeling Consultants & Designers LLC
02.2001 - 11.2007
District Trainer
The Home Depot Corporate
06.1996 - 06.2002
High School Diploma -
Wisconsin Academy
Architectual Drafting
Nicolet College