CRM, Salesforce, Power BI
Robert Olson
Regional Service Manager
Raleigh,NC
Summary
Professional service manager with strong experience in overseeing regional operations. Adept at fostering team collaboration and driving results through strategic planning and problem-solving. Skilled in customer service management, project management, process improvement, and staff development. Known for adaptability and reliability in dynamic environments. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
27
27
years of professional experience
3
3
Certification
Work History
Regional Service Manager - Imaging (CT, MRI, NM, UL, BMD)
Probo Medical
03.2014 - Current
- Responsible for overseeing service operations across multiple locations or regions, ensuring teams are aligned with company KPI's and service standards
- Allocate resources efficiently, including personnel, equipment, and materials, to optimize service delivery and meet customer expectations
- Reduced customer complaints and improved satisfaction rates through proactive problem resolution and clear communication.
- Address complex issues and challenges that arise in service delivery, employing analytical and critical thinking skills to find effective solutions
- Build and maintain strong relationships with key customers, addressing concerns promptly and ensuring high levels of customer satisfaction and retention
- Supported cross-functional teams in the successful execution of large-scale projects, ensuring seamless integration of regional service efforts.
- Reduced operational costs with the implementation of Lean Six Sigma methodologies.
Field Service Engineer III – Ultrasound / MRI
Unisyn Medical Technologies
03.2010 - 10.2013
- Responsible for all service on MRI / US / Mammography equipment
- Service and support responsibilities for contract MRI Systems (GE & Siemens)
- Served as GE Technical Support & Remote Service Engineer
- Performed onsite installation, modification and maintenance of systems and equipment.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
Field Service Engineer - Imaging / GEHC IT
General Electric Co. - GE Healthcare
09.1998 - 03.2010
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Configured DICOM networking devices for PACS and MWL systems
- Performed onsite installation, modification and maintenance of systems and equipment.
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
Education
B.S.E.E. Degree - Electrical Engineering, Computer Science, Computer Engineering Technology
N.Y.I.T.
Old Westbury, NY05.1998
Skills
Team leadership
CRM software proficiency
Budgeting and finance
Managing service operations
Staff management
Client relationships
Payroll management
KPI tracking
Remote team management
Strategy development
Technical team leadership
Service operations management
SOP implementation
PACS / DICOM / MWL / Networking
Diagnostic Imaging Equipment
Six sigma principles
Staff training
Staff training and development
Project management
Specialskillstraining
- GE OEM Trained
- Hologic OEM Trained
- Samsung OEM Trained
- 20 + Years Servicing Diagnostic Imaging Equipment (UL, XRAY, MRI, DEXA, PACS)
- Member of IEEE – Institute of Electrical and Electronics Engineers
Affiliations
- IEEE - Institute of Electrical and Electronics Engineers
Certification
CompTia Network +
CompTia A+
Microsoft Certified Professional
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Company CulturePersonal development programsCareer advancementSoftware
Languages
English
Native or Bilingual
Timeline
Regional Service Manager - Imaging (CT, MRI, NM, UL, BMD)
Probo Medical
03.2014 - Current
Field Service Engineer III – Ultrasound / MRI
Unisyn Medical Technologies
03.2010 - 10.2013
Field Service Engineer - Imaging / GEHC IT
General Electric Co. - GE Healthcare
09.1998 - 03.2010
B.S.E.E. Degree - Electrical Engineering, Computer Science, Computer Engineering Technology
N.Y.I.T.
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