ROBERT PONCE

• Supervised daily operations, ensuring compliance with federal, state, and company policies and procedures.
• Trained and mentored staff on customer service best practices and operational standards.
• Implemented inventory management strategies to optimize stock levels and reduce shrink.
• Analyzed sales data to identify trends, driving targeted promotions and pricing strategies.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
• Developed and maintained strong relationships with vendors to facilitate timely product delivery.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Supervised daily operations, ensuring optimal stock levels and product placement.
• Trained and mentored team members on best practices in customer service and inventory management.
• Resolved customer inquiries and complaints, fostering a positive shopping experience for patrons.
• Reduced shrinkage rates through diligent monitoring of expiration dates and proper rotation practices.
• Oversaw ordering processes, maintaining optimal inventory levels and minimizing waste through strategic purchasing decisions.
• Implemented effective merchandising techniques to enhance product visibility and drive sales.
• Enhanced store appearance by designing visually impactful displays that attracted customer attention.
• Fostered a culture of teamwork among employees, promoting collaboration towards shared objectives across departments.
• Stocked shelves and organized merchandise displays for easy retrieval.
• Pleasantly greeted customers and provided prompt and courteous service.
• Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
• Assisted customers by finding items quickly to boost store satisfaction rates.
• Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
• Removed trash, swept, and mopped floors for professional appearance.
• Collected shopping carts from parking lot and returned to stand to keep lot organized.
• Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
• Operated cash register to accurately process and record customer payments.
• Performed cash, card, and check transactions to complete customer purchases.
• Operated forklifts to transport materials safely and efficiently within warehouse environment.
• Conducted routine inspections of equipment to ensure optimal performance and compliance with safety standards.
• Collaborated with team members to streamline loading and unloading processes, enhancing operational efficiency.
• Trained new operators on safe forklift handling techniques and warehouse protocols, fostering a culture of safety.

• Oversaw daily operations of deli department, ensuring compliance with safety and quality standards.
• Implemented inventory management processes, reducing waste and optimizing stock levels.
• Developed promotional displays and product placements to enhance customer engagement and sales.
• Monitored employee performance, providing feedback to improve team efficiency and morale.
• Analyzed sales data to identify trends, adjusting offerings to meet customer demands effectively.
• Streamlined workflow processes, enhancing productivity in deli department operations and service delivery.
• Delivered front-end support to staff during rush periods.
• Cultivated a positive work atmosphere prioritizing employee morale which resulted in low turnover rates high levels of satisfaction among team members.
• Collaborated with store management team to develop marketing initiatives that boosted traffic and sales in the deli department.
• Enhanced customer satisfaction by ensuring prompt and courteous service at the deli counter.
• Addressed customer concerns promptly, resolving issues effectively to ensure repeat business and positive word-of-mouth referrals.
• Contributed to schedule creation and set daily priorities for supervisory staff.
• Trained new employees on proper food handling techniques, safety procedures, and exceptional customer service standards.
• Maintained a clean and sanitary deli environment, adhering to health department regulations and company policies.

• Provided exceptional customer service by assisting customers with product selection and inquiries.
• Maintained cleanliness and organization of deli area, ensuring compliance with health and safety standards.
• Operated slicing, baking, and frying equipment and scales accurately to prepare fresh deli products for display.
• Greeted customers at counter to fulfill requests and answer questions.
• Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
• Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

• Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
• Removed all boxes and related trash from sales floor and processed through compactors.
• Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
• Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
• Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
• Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.
• Stocked designated items on shelves, end caps and displays.
• Operated equipment such as forklifts, pallet jacks, and hand trucks to move heavy boxes.
• Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.

I worked as an apprentice mostly manual labor in a heavy industry setting. Tearing down five story condensers, turbines and evaporators then re insulating them. I learned to work as a team and organizational skills at this job

I learned how to read people and how to resolve conflict. I worked at locations all over Los Angeles County.

• The Hop – La Puente

• The Quite Cannon – Montebello

• Crush Bar – Los Angeles

• Florentine Gardens – Hollywood

• The Tropicana – Hollywood

• Long Beach Memorial Hospital – Long Beach