Robert Poorman
Franklin,TN
Summary
Insightful Information Technology Manager with 10 years of IT leadership experience including oversight of infrastructure, application support and security services. Extensive experience in organizational operations and project planning. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
25
25
years of professional experience
Work History
Support Manager
SurePoint Technologies
11.2018 - Current
- Manage Coyote Analytics Accounting software support team and SurePoint Technology Operations team
- Reduced backlog of tickets by 75%
- Both teams are client facing point of contact for initial intake support issues
- Ensure tickets are addressed and resolved within assigned SLA
- Work across departments with Development and Quality Assurance to ensure client feedback and issue resolutions are documented and resolved
- Partner with Implementation team to support clients during go-live process and after go-live
- Perform client server and application moves on Microsoft SQL and Microsoft Server
- Support client Exchange 365 conversions and all Coyote services
- Support internal IT and communication applications
- Perform integrations with third party software
- Install, upgrade and support Coyote add-on services for automated reporting and calendar Exchange Sync
Supervisor
Community Health Systems
01.2013 - 11.2018
- Supervise team of analysts on corporate Solutions Design and Implementation Ancillary applications team
- Provide corporate resourcing for application upgrades and instillations for over 50 products in Imaging, Lab, Surgery, Cerner, Therapy and Pharmacy departments
- Partner with all cross functional teams to deploy and support applications
- Work with vendors and business partners to determine road maps on applications and identify best fit solutions
- Plan yearly roadmaps and enhancement opportunities
- Interact on daily basis with VP and Deputy CIO on status updates
- Assign tasks and projects for team members Develop cross training plans for team
- Support multitude of application systems in clinical environment in regard to system upgrades, networking, interfacing and HL7.
Manager
Bed Bath and Beyond
12.2009 - 12.2012
- Responsible for managing day to day operations, average of 50 regular season employees, planning budgets, running and evaluating reports, product ordering, training, planning and implementing in-store events; all with emphasis on maintaining highest level of customer satisfaction
- Coordinated and executed multiple store openings and remodels
- Managed timelines and deliverables, inclusive of contractors, personnel, fixtures, product, and training
- Successfully implemented handheld scanner program for stocking and organized warehouse to be in-line with scanner technology
- Implemented evening stocking crew to provide greater efficiency in processing of truck shipments and restocking
- Increased sales 3% year over year in first store manager assignment.
District Manager
Transworld Entertainment Corp.
08.1999 - 01.2009
- Multi-unit manager that was responsible for 17 stores in 5-state radius with over 25 Million in sales revenue
- Hired all store management, trained and monitored operations through continued communication with managers to motivate and ensure alignment with personal, team and corporate goals
- On monthly basis, designed and executed target marketing plans based on budgets and P&L’s, set project goals and established timelines for each of individual stores
- Worked with Regional Directors, Managers and corporate office to coordinate; troubleshooting, idea sharing and status updates
- Worked on and managed multitude of special projects for company across country.
Education
Bachelor of Science - IT Management
Western Governors University
Salt Lake City, UT02.2012
Skills
- Project Co-ordination
- Communication
- Problem Solving Skills/ Analytical Capabilities
- Performance Measurement
- Customer Relationships
- Adaptable
- Training/Mentoring
- Multi-Million Dollar P&L Management
- Technical support expertise
- Teamwork and Collaboration
- Continuous Improvement
- Staff Management
Coursework Computer Skills
- Acuo VNA Certified
- IT Project Management
- DB Relationships
- Information Management and Security
- Microsoft Suite
- Project +
Timeline
Support Manager
SurePoint Technologies
11.2018 - Current
Supervisor
Community Health Systems
01.2013 - 11.2018
Manager
Bed Bath and Beyond
12.2009 - 12.2012
District Manager
Transworld Entertainment Corp.
08.1999 - 01.2009
Bachelor of Science - IT Management
Western Governors University
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