Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Porter

Houston,TX

Summary

Demonstrates the ability to successfully manage a team within a low and high-stress environment Possesses excellent communication skills, oral and written Demonstrates the ability to make sound ethical decisions Possesses essential leadership abilities while managing multiple projects Determined to accomplish all goals set forth by self and others prioritized by importance and urgency Obtains the ability to work individually or in a group setting, across functions or with external members Capable of following policies and procedures determined by a specific company or organization Resilient to and embraces change in enforcing state and federal laws and city codes according to departmental policies, procedures and regulations. Proven skills in policing and policy with excellent problem-solving capabilities. Skilled at investigating crimes and accidents while identifying and preserving evidence. Eager to apply abilities to dynamic new position. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Deputy Sheriff

Harris County Sheriff Office
Houston, TX
04.2023 - Current
  • Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
  • Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
  • Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
  • Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
  • Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
  • Coordinated with social services agencies like Child Protective Services or mental health specialists as required during specific incidents.
  • Investigated incidents and crimes, collected evidence, and recorded witness statements.
  • Provided public safety assistance at community events to maintain safe and secure environments.
  • Participated actively in ongoing training programs designed to enhance skills necessary for deputy sheriff duties.
  • Testified effectively in court, presenting clear evidence that contributed to successful case outcomes.
  • Demonstrated leadership ability within department ranks by mentoring junior deputies and serving as a reliable source of support for colleagues.
  • Enhanced public trust by providing professional and compassionate assistance during emergencies.
  • Provided security at various community events, ensuring a safe environment for attendees.
  • Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
  • Improved community safety by conducting routine patrols and responding to emergency calls promptly.
  • Conducted thorough investigations that led to the successful prosecution of numerous offenders.
  • Reduced criminal activity through diligent surveillance, proactive policing, and collaboration with local businesses and residents.
  • Prevented accidents by enforcing traffic laws and promoting safe driving practices among motorists.
  • Managed crime scenes meticulously, preserving vital evidence for forensic analysis and case resolutions.
  • Developed strong relationships with community leaders, fostering open communication channels for addressing concerns collaboratively.
  • Gathered information and evidence to assist in solving crimes.
  • Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Utilized advanced technology tools for efficient information gathering during investigations and daily operations.
  • Oversaw security for businesses by monitoring grounds and identifying suspicious activity.
  • Interviewed criminal targets and witnesses to uncover facts for verification and authentication.

Customer Service Representative

Federal Express
Houston, TX
06.2016 - 04.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Administrative Staff, Home Health Aide (HHA)

Nulife Home Healthcare/Divine Community Care Providers
Reynoldsburg, OH
06.2008 - 04.2016
  • Worked at a family ran healthcare agency
  • Started working with Developmental Disability (DD) patients as well as sick, elderly, and recovering addicts from substance abuse
  • Worked on the administrative side as well, made sure payroll and filing was taken care of with patients records and made sure there was no violating with HIPPA and client rights and privileges
  • Billing/Coding and learning the healthcare systems and learning to working with Medicaid/Medicare and other knowledge on healthcare insurance
  • Worked with excel to keep records in order and Microsoft power point for presentations to present during job fairs
  • Trained in handling behavioral issues with certain patients in the DD field, and learning how to calm them down during high stressed situations that may cause them to become irate or flustered
  • Certified and trained also to administer medication to patients
  • Knowledge in medical billing, Individual Service Plan (ISP) and ISP meetings with service coordinators and clients.

Manager

Top Line Fitness Studio
Columbus, OH
11.2012 - 10.2015
  • Managed a gym taking in new clients signing them up, and assisting them with anything they may have needed to make their experience at the gym great
  • Taking care of inventory making sure supplies where in stock for customers to use, and well as making sure all paperwork was in order for client sign ups and goals
  • Used some of Microsoft Office to maintain client information, booking events for fundraisers and local school activities.

Front Desk Customer Service, Cashier

Kroger Company
Gahanna, OH
09.2004 - 06.2007
  • Successfully worked as a cashier, was promoted to working in customer service after being able to get my work done in a timely and efficient manner
  • At the customer service desk, I worked to get customers issues done in a timely manner while still moving at a fast and steady pace
  • I worked with applications such as Western union, AEP payments, money orders, Store refunds while also keeping the front end of the store running
  • Did a lot of group work to find ways to make the work place run smoothly.

Education

Associates of Arts - Interdisciplinary Studies

Ohio Christian University

HS Diploma - General Education

Licking Height HS

Bachelors of Arts - Business Management

Ohio Christian University
01.2017

Skills

  • CPR/First Aid Certified
  • Certified Personal Trainer (AFPA)
  • Proficient in Microsoft Word, Power Point, and Excel
  • Knowledgeable in QuickBooks
  • 60 WPM
  • Windows, Mac OS X, & Internet Research
  • De-Escalation Techniques
  • Integrity and ethics
  • Incident Response
  • Emergency Response
  • Criminal Investigations
  • Physical Fitness
  • Interview techniques
  • Crime investigation
  • Traffic enforcement
  • Public Safety
  • Witness interviews
  • Defensive Tactics
  • Relationship building and management
  • Patrol operations
  • Community policing
  • Arrest procedures
  • Inmate Processing
  • Civil processes
  • Prisoner Transport
  • Crime Prevention
  • Law Enforcement
  • Surveillance
  • Emergency Management
  • Civil and criminal law expertise
  • Staff Management
  • Dispatch
  • Accident investigation
  • Witness interviewing
  • Background Investigations
  • Public disturbance investigation
  • Decision-Making
  • Report Writing
  • First Aid
  • Suspicious Activity Monitoring
  • Community Relations
  • Weapons training
  • Interrogation Techniques
  • Search and Seizure Laws
  • Law Enforcement Information Databases
  • Case report writing
  • Police Patrol Operations
  • Police reports
  • Officer Training
  • Issuing Citations
  • Domestic Violence Prevention
  • Dispatch Communication
  • Traffic Citations Issuance
  • Ground Patrol
  • Crime scene management
  • Crime Scene Processing
  • Community Education
  • Traffic Control
  • Public relations
  • Public Service
  • Foot Patrolling
  • Crime Scene Photographs
  • Directing Traffic

Timeline

Deputy Sheriff

Harris County Sheriff Office
04.2023 - Current

Customer Service Representative

Federal Express
06.2016 - 04.2023

Manager

Top Line Fitness Studio
11.2012 - 10.2015

Administrative Staff, Home Health Aide (HHA)

Nulife Home Healthcare/Divine Community Care Providers
06.2008 - 04.2016

Front Desk Customer Service, Cashier

Kroger Company
09.2004 - 06.2007

Associates of Arts - Interdisciplinary Studies

Ohio Christian University

HS Diploma - General Education

Licking Height HS

Bachelors of Arts - Business Management

Ohio Christian University
Robert Porter