Robert Priest
Oro Valley,AZ
Summary
Accomplished business owner and skilled communications technician with a proven track record at Comcast, adept in small business operations and customer relations. Excelled in enhancing customer satisfaction and operational efficiency, demonstrating exceptional relationship building and technical expertise. Achieved significant repeat business through innovative solutions and effective management.
Overview
16
16
years of professional experience
Work History
Owner
Desert Family Vacations LLC.
01.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Communications Technician/Security Technician
Comcast
04.2009 - 02.2021
- Increased system reliability through routine maintenance of communication equipment and infrastructure.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Followed standards and procedures to maintain safe work environment.
- Conducted site surveys to assess the feasibility of proposed communication installations, saving time and resources during project planning stages.
- Enhanced customer satisfaction by providing timely technical support for communication issues.
- Provided training to clients on the proper use and maintenance of their communication systems, improving overall user experience.
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Maintained accurate documentation of all service calls, installations, repairs, and upgrades for efficient record-keeping purposes.
- Expedited problem resolution through thorough diagnostics and root cause analysis techniques applied to various communication issues.
- Improved network efficiency by implementing and maintaining communication systems and equipment.
- Contributed to a positive work environment by sharing expertise with junior technicians, fostering teamwork and professional development within the department.
- Maximized productivity by effectively managing multiple tasks simultaneously without compromising quality or timeliness.
- Ensured regulatory compliance by adhering to industry standards when installing or repairing communication equipment.
- Installed and maintained systems and analyzed users' needs.
- Reduced downtime by promptly addressing and resolving technical issues related to communication systems.
- Accurately read, understood and carried out written instructions.
- Collaborated with team members to complete complex projects on time and within budget.
- Assisted in the design and installation of new communication networks, ensuring optimal performance for endusers.
- Optimized system performance with regular testing, troubleshooting, and repairs of communication devices.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Performed quality assurance on systems to confirm optimal performance.
- Installed and configured new devices and system components.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Provided training to customers to enhance use and understanding of network systems.
- Performed preventive maintenance of telecommunications equipment.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Installed wiring, cabling and networking hardware on customer premises.
- Conducted site inspections to identify potential security risks and recommend solutions.
- Diagnosed and repaired faulty security equipment by utilizing technical knowledge and tools.
- Addressed client inquiries regarding security systems to ensure satisfaction and build trust.
- Conducted safety checks on security equipment to mitigate risks and enhance safety protocols.
- Completed upgrades to intrusion detection systems to enhance security measures.
- Troubleshot complex technical issues quickly and efficiently, minimizing disruptions to client operations while maintaining high levels of customer satisfaction.
- Explained how to properly use security systems so that customers were knowledgeable.
- Provided exceptional customer service by addressing client queries and concerns in a timely manner, ensuring satisfaction with their security solutions.
Education
High School Diploma -
Canyon Del Oro
Oro Valley, AZSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Business management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsPaid sick leaveCareer advancementLanguages
English
Native or Bilingual
Timeline
Owner
Desert Family Vacations LLC.
01.2022 - Current
Communications Technician/Security Technician
Comcast
04.2009 - 02.2021
High School Diploma -
Canyon Del Oro
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