Robert Proctor

• Lead Accounting Department, collaborating with senior management to develop plans and streamline workflows.
• Manage approximately 146,000 property tax accounts, generating over $600 million in annual collections.
• Ensure daily balancing of collections for thirty-two taxing jurisdictions per state and local regulations.
• Oversee collection of over $60 million in motor vehicle taxes and fees, ensuring accurate disbursement to designated agencies.
• Partner with internal teams on finance operations, focusing on fraud prevention and compliance in accounts payable and receivable.
• Serve as Product Owner for system conversion project, coordinating with management and external vendor on data conversion, system balancing, and process and workflow changes.
• Establish accounting processes and policies under senior management's guidance to standardize best practices department-wide.
• Engage in Human Resources duties including interviewing, hiring, motivation, feedback, redirection and disciplinary actions.

• Supervise daily financial activities, system updates, and student account management.
• Provide operational support and feedback to owner and instructors daily.
• Deliver information and services to prospective and current customers.
• Assist with advertising strategies and policy development.
• Facilitate internal and external communications.

• Managed and mentored a management team of four, overseeing over 30 employees.
• Directed finance operations, including accounts payable/receivable and budget management.
• Set strategic direction and performance policies to enhance efficiency and minimize waste.
• Designed team-building activities and goals to improve productivity and employee retention.
• Achieved consistent annual growth in net yield and collection rates through departmental leadership.
• Led system conversions, data migrations, and process automation projects as Product Owner.
• Developed operational budgets, monitored costs, and created forecasts for strategic planning.
• Enhanced financial performance by fostering collaboration with internal and external partners.

• Oversaw five-member team to design strategic plans and optimize workflows.
• Set departmental objectives and organized team-building initiatives to enhance productivity.
• Managed administration of approximately 1 million accounts, generating about $1.5 billion in revenue.
• Ensured compliance with local, state, and federal regulations while achieving robust net yields.
• Coordinated finance operations across departments, focusing on fraud detection and prevention initiatives.
• Served as Product Owner for system automation project, guiding IT personnel through project lifecycle.
• Developed and automated financial performance metrics, delivering regular analytics to senior leadership.
• Established standardized accounting policies and procedures in collaboration with executive management.

• Managed a team of six assistant managers and over fifty employees, developing procedures to enhance departmental performance and retention.
• Oversaw $6.5 billion in revenue disbursement, ensuring compliance with all relevant regulations and maintaining a top-performing department.
• Directed banking and disbursement operations, including accounts payable/receivable, reconciliation, general ledger, budgeting, and fraud prevention.
• As Product Owner for the ACT project, managed mainframe migration to Windows-based system, reducing costs, eliminating single points of failure, and enhancing system usability.
• Developed operational and financial metrics, prepared presentation materials, and delivered updates to peers and executive leadership.

• Oversaw office budget, procurement, warehouse, and print shop operations; managed a team of 15+ employees.
• Collaborated with staff to streamline workflows and update policies, reducing redundancies and fostering teamwork.
• Developed and monitored an operating budget exceeding $25 million, analyzed trends, and collaborated with executive management on procedures for effective planning.
• Assessed budget data for accuracy relative to objectives, aided executive analysis, reconciled expenditures, established financial performance metrics, created presentations, and recommended budget administration improvements.
• Enhanced warehouse and inventory processes, optimized storage, scheduled document destruction, and expedited material distribution to end users.