Overview
Work History
Education
Skills
Certification
Timeline
Generic

Robert Pulliam

Hawley

Overview

19
19
years of professional experience
1
1
Certification

Work History

Subjest Matter Expert

Dematic Corp
Grand Rapids
04.2018 - Current
  • Resolved escalated customer issues in a timely manner while maintaining positive relationships.
  • Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
  • Managed multiple projects simultaneously while adhering to tight deadlines.
  • Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.
  • Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
  • Created detailed reports on project progress, metrics, and results for stakeholders' review.
  • Offered one-on-one support for team members and managers to drive continuous improvement.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Analyzed key performance indicators to identify effective strategies.
  • Assessed company operations for compliance with safety standards.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Maintained positive working relationship with fellow staff and management.
  • Organized client meetings to provide project updates.
  • Set specific goals for projects to measure progress and evaluate end results.

Supervisor of Operations

Dematic Corp
Grand Rapids
01.2012 - Current
  • Provided training and guidance to team members on operational procedures and best practices.
  • Conducted regular reviews with team members to assess their performance and provide feedback as needed.
  • Created detailed plans for new projects or initiatives involving multiple stakeholders.
  • Ensured compliance with all applicable laws, regulations and standards.
  • Collaborated with senior leadership on strategic initiatives related to operations.
  • Managed budgets associated with projects or initiatives within the department.
  • Developed and implemented policies and procedures for efficient workflow.
  • Monitored employee productivity levels to identify areas for improvement or additional resources needed.
  • Maintained accurate records for tracking progress and performance of team members.
  • Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
  • Coordinated with other departments to ensure smooth flow of work processes and communication.
  • Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Enforced federal, state, local and company rules for safety and operations.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Built strong operational teams to meet process and production demands.

Foreman

Dematic Corp
Grand Rapids
01.2011 - Current
  • Maintained daily logs of labor and equipment used on-site.
  • Inspected tools, materials, and equipment to ensure quality standards were met.
  • Developed and implemented strategies to improve team productivity.
  • Identified areas of improvement for increased efficiency and productivity.
  • Supervised activities of personnel assigned to various tasks during construction jobs.
  • Ensured all workers adhered to company policies and procedures.
  • Monitored compliance with local building codes and regulations.
  • Managed sites by focusing on safety, operations and productivity.
  • Checked project details to verify job site materials and equipment.
  • Reported project progress, site problems and labor status to supervisors.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.

Installer

Dematic Corp
Grand R
02.2009 - Current
  • Installed and configured hardware components, such as processors, memory modules, hard drives, motherboards, video cards and sound cards.
  • Replaced defective hardware components when needed.
  • Ensured compliance with all relevant security protocols during installation process.
  • Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
  • Enhanced product functionality through careful calibration and adjustments during installation.
  • Utilized a variety of hand and power tools to cut, shape, and fit materials for installation.
  • Ensured work area cleanliness and safety, preventing accidents and maintaining a professional environment.
  • Conducted pre-installation site visits to measure, evaluate, and plan installations, reducing project delays.
  • Followed building standards and codes during unit installations.
  • Installed various types of flooring, ensuring precise alignment and securing materials properly.
  • Verified installation site health and reported blockages and structural issues according to standardized protocols.
  • Installed new components or replaced defective parts to restore functionality.

Installer

NTS
Nashville
01.2008 - 02.2008
  • Utilized a variety of hand and power tools to cut, shape, and fit materials for installation.
  • Executed detailed site assessments to determine optimal installation methods and materials needed.
  • Removed systems and fixtures to prepare for replacements.
  • Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
  • Installed various types of flooring, ensuring precise alignment and securing materials properly.
  • Completed scheduled appointments on time to drive quality service.
  • Greased mechanical parts with lubrication to achieve smooth and regular functionality.
  • Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.

Installer

IMI
Ontario
07.2006 - 01.2008
  • Replaced defective hardware components when needed.
  • Ensured compliance with all relevant security protocols during installation process.
  • Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
  • Utilized a variety of hand and power tools to cut, shape, and fit materials for installation.
  • Adhered to local building codes and safety regulations in all installation activities.
  • Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
  • Ensured work area cleanliness and safety, preventing accidents and maintaining a professional environment.
  • Conducted pre-installation site visits to measure, evaluate, and plan installations, reducing project delays.
  • Participated in ongoing training to stay updated on new installation techniques and product developments.
  • Followed building standards and codes during unit installations.
  • Maintained inventory of installation supplies, tools, and equipment, ensuring availability for scheduled jobs.
  • Installed various types of flooring, ensuring precise alignment and securing materials properly.
  • Completed scheduled appointments on time to drive quality service.
  • Greased mechanical parts with lubrication to achieve smooth and regular functionality.

Education

Industrial Automation

TSTC
Waco, TX
06-2005

High School Diploma -

Midlothain High School
Midlothian, TX
06-2003

Skills

  • Project management
  • Regulatory compliance
  • Data analysis
  • Customer service
  • Quality control
  • Training development
  • Performance monitoring
  • Budget management
  • Team collaboration
  • Operational strategy
  • Process optimization

Certification

  • Certified Articulating Boomlift
  • Wear House Forklift
  • Scissor Lift
  • Ruff Terrain Multi Reach Forklift
  • Magnilift
  • OSHA 30
  • CPR
  • Powder-Actuated Tools C24082
  • Licensed TSS,STC Crain Operator Licensed since Nov 2012

Timeline

Subjest Matter Expert

Dematic Corp
04.2018 - Current

Supervisor of Operations

Dematic Corp
01.2012 - Current

Foreman

Dematic Corp
01.2011 - Current

Installer

Dematic Corp
02.2009 - Current

Installer

NTS
01.2008 - 02.2008

Installer

IMI
07.2006 - 01.2008

Industrial Automation

TSTC

High School Diploma -

Midlothain High School

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Robert Pulliam