Robert Pulliam
Hawley
Overview
19
19
years of professional experience
1
1
Certification
Work History
Subjest Matter Expert
Dematic Corp
Grand Rapids
04.2018 - Current
- Resolved escalated customer issues in a timely manner while maintaining positive relationships.
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.
- Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
- Created detailed reports on project progress, metrics, and results for stakeholders' review.
- Offered one-on-one support for team members and managers to drive continuous improvement.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Monitored operations and reviewed records and metrics to understand company performance.
- Analyzed key performance indicators to identify effective strategies.
- Assessed company operations for compliance with safety standards.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Maintained positive working relationship with fellow staff and management.
- Organized client meetings to provide project updates.
- Set specific goals for projects to measure progress and evaluate end results.
Supervisor of Operations
Dematic Corp
Grand Rapids
01.2012 - Current
- Provided training and guidance to team members on operational procedures and best practices.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Created detailed plans for new projects or initiatives involving multiple stakeholders.
- Ensured compliance with all applicable laws, regulations and standards.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Managed budgets associated with projects or initiatives within the department.
- Developed and implemented policies and procedures for efficient workflow.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Maintained accurate records for tracking progress and performance of team members.
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Enforced federal, state, local and company rules for safety and operations.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Built strong operational teams to meet process and production demands.
Foreman
Dematic Corp
Grand Rapids
01.2011 - Current
- Maintained daily logs of labor and equipment used on-site.
- Inspected tools, materials, and equipment to ensure quality standards were met.
- Developed and implemented strategies to improve team productivity.
- Identified areas of improvement for increased efficiency and productivity.
- Supervised activities of personnel assigned to various tasks during construction jobs.
- Ensured all workers adhered to company policies and procedures.
- Monitored compliance with local building codes and regulations.
- Managed sites by focusing on safety, operations and productivity.
- Checked project details to verify job site materials and equipment.
- Reported project progress, site problems and labor status to supervisors.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
Installer
Dematic Corp
Grand R
02.2009 - Current
- Installed and configured hardware components, such as processors, memory modules, hard drives, motherboards, video cards and sound cards.
- Replaced defective hardware components when needed.
- Ensured compliance with all relevant security protocols during installation process.
- Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
- Enhanced product functionality through careful calibration and adjustments during installation.
- Utilized a variety of hand and power tools to cut, shape, and fit materials for installation.
- Ensured work area cleanliness and safety, preventing accidents and maintaining a professional environment.
- Conducted pre-installation site visits to measure, evaluate, and plan installations, reducing project delays.
- Followed building standards and codes during unit installations.
- Installed various types of flooring, ensuring precise alignment and securing materials properly.
- Verified installation site health and reported blockages and structural issues according to standardized protocols.
- Installed new components or replaced defective parts to restore functionality.
Installer
NTS
Nashville
01.2008 - 02.2008
- Utilized a variety of hand and power tools to cut, shape, and fit materials for installation.
- Executed detailed site assessments to determine optimal installation methods and materials needed.
- Removed systems and fixtures to prepare for replacements.
- Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
- Installed various types of flooring, ensuring precise alignment and securing materials properly.
- Completed scheduled appointments on time to drive quality service.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
Installer
IMI
Ontario
07.2006 - 01.2008
- Replaced defective hardware components when needed.
- Ensured compliance with all relevant security protocols during installation process.
- Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
- Utilized a variety of hand and power tools to cut, shape, and fit materials for installation.
- Adhered to local building codes and safety regulations in all installation activities.
- Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
- Ensured work area cleanliness and safety, preventing accidents and maintaining a professional environment.
- Conducted pre-installation site visits to measure, evaluate, and plan installations, reducing project delays.
- Participated in ongoing training to stay updated on new installation techniques and product developments.
- Followed building standards and codes during unit installations.
- Maintained inventory of installation supplies, tools, and equipment, ensuring availability for scheduled jobs.
- Installed various types of flooring, ensuring precise alignment and securing materials properly.
- Completed scheduled appointments on time to drive quality service.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
Education
Industrial Automation
TSTC
Waco, TX06-2005
High School Diploma -
Midlothain High School
Midlothian, TX06-2003
Skills
- Project management
- Regulatory compliance
- Data analysis
- Customer service
- Quality control
- Training development
- Performance monitoring
- Budget management
- Team collaboration
- Operational strategy
- Process optimization
Certification
- Certified Articulating Boomlift
- Wear House Forklift
- Scissor Lift
- Ruff Terrain Multi Reach Forklift
- Magnilift
- OSHA 30
- CPR
- Powder-Actuated Tools C24082
- Licensed TSS,STC Crain Operator Licensed since Nov 2012
Timeline
Subjest Matter Expert
Dematic Corp
04.2018 - Current
Supervisor of Operations
Dematic Corp
01.2012 - Current
Foreman
Dematic Corp
01.2011 - Current
Installer
Dematic Corp
02.2009 - Current
Installer
NTS
01.2008 - 02.2008
Installer
IMI
07.2006 - 01.2008
Industrial Automation
TSTC
High School Diploma -
Midlothain High School