Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ROBERT PULLION

Schaumburg,Illinois

Summary

Team-oriented self-starter bringing experience in training, staff development, management and human resources. Exceptional communication, analytical and organizational skills. Passionate about launching careers, building diverse talent pipelines, and closing the gap between talent and opportunity.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Business Practices and Project Consultant

Zurich North America
Schaumburg, Illinois
09.2021 - Current
  • Involved in all aspects of program management and continued expansion for ZNA Office of Apprenticeship, helping to expand program from one location to nine cities and over 220 hires to date
  • Focused on attracting, hiring, developing and retaining individuals from non-traditional backgrounds to diversify talent pipelines
  • Provide support and counsel to business units sponsoring apprentices
  • Review and analyze program data and report on key insights to help senior leaders senior leaders make proper strategic decisions regarding ongoing direction of program
  • Establish new community college relationships and act as point of contact for existing education partners
  • Establish and maintain relationships with high school districts and nonprofit organizations who serve as "feeders" for recruitment
  • Represent program at career fairs, industry events, and professional organizations
  • Organize and facilitate annual National Apprenticeship Week Summit
  • Participate in planning and management of recruitment activities, candidate interviews and selection process aimed at attracting and hiring up to 75 apprentices annually
  • Maintain Department of Labor certification of program
  • Advise and participate in appropriate resolutions of employee relations issues regarding program participants

Foundational Talent Training Program Manager

Zurich North America
Schaumburg, Illinois
04.2016 - 08.2021
  • Planned and delivered Foundational Talent Training Programs for North America, onboarding up to 200 new college graduates annually
  • Collaborated with HR Business Partners, Talent Acquisition, and business leads to attract and recruit new joiners to Claims and Underwriting talent pipelines
  • Coordinated consistent local onboarding experiences, instructor-led training at Schaumburg headquarters, and transition to customer-facing roles
  • Served as on-the-job curriculum lead for Department of Labor certified Apprenticeship program
  • Led creation of Department of Labor certified Cybersecurity Apprenticeship Program

Learning and Development Team Manager

Zurich North America
Schaumburg, Illinois
12.2013 - 03.2016
  • Led team of facilitators and project managers in five states who delivered variety of instructor-led and eLearning solutions
  • Team responsibilities included delivery of Claims New Employee Orientation program, design and delivery of Claims Quality workshops, e-Learning curriculums, and management of online Claims Knowledge Center, serving over 900 employees

Learning and Development Program Manager

Zurich North America
Schaumburg, Illinois
03.2010 - 12.2013
  • Consulted with internal clients in Claims and Underwriting to conduct training needs analysis and recommend appropriate solutions
  • Collaborated with design and implementation specialists to produce timely and effective e-Learning and instructor-led training programs
  • Assessed quality and effectiveness of learning programs based on participant feedback, participant assessment scores, and on-the-job performance

Contractor

Kingsway America
Elk Grove Village, Illinois
08.2009 - 03.2010
  • Evaluated and investigated auto claims and decided whether insurer should pay claim (contract assignment)

Training and Development Manager

ConferencePlus
Schaumburg, Illinois
10.2006 - 05.2009
  • Directed a team responsible for new hire and continuing education programs for sales and operations staff in the United States, United Kingdom, and Ireland


Educational Consultant

Experian
Schaumburg, Illinois
10.2000 - 05.2006
  • Delivered technical training for new and existing employees
  • Created and managed internal certification programs for account representatives in five vertical markets.

Education

Bachelor of Science Degree - Consumer Affairs

Purdue University
West Lafayette, IN

Master of Science Degree - Marketing Communications

Roosevelt University
Chicago, IL

Skills

  • Program Management
  • Needs Analysis
  • Consulting
  • Facilitation and Presentation
  • Team Leadership
  • Coaching and Mentoring
  • Performance Management
  • Curriculum Development
  • eLearning
  • Learning Outcomes Tracking
  • Project Management
  • Administration and Reporting

Certification

True Colors Personal Success Facilitator: True Colors International (2017)

Project Management for Learning Professionals: Association for Talent Development (2016)

Timeline

Business Practices and Project Consultant

Zurich North America
09.2021 - Current

Foundational Talent Training Program Manager

Zurich North America
04.2016 - 08.2021

Learning and Development Team Manager

Zurich North America
12.2013 - 03.2016

Learning and Development Program Manager

Zurich North America
03.2010 - 12.2013

Contractor

Kingsway America
08.2009 - 03.2010

Training and Development Manager

ConferencePlus
10.2006 - 05.2009

Educational Consultant

Experian
10.2000 - 05.2006

Bachelor of Science Degree - Consumer Affairs

Purdue University

Master of Science Degree - Marketing Communications

Roosevelt University

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ROBERT PULLION