- Auto Repair/Restoration
- I like working with my hands and fixing things
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Robert Punsalan
El Cajon,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Logistic Representative
MedSpeed
05.2023 - Current
- Managed customer inquiries, ensuring accurate information delivery and timely responses.
- Contributed to maintaining compliance with safety regulations and standards.
- Participated in training sessions to enhance knowledge of logistics operations.
- Maintained safety standards throughout all aspects of logistics operations, minimizing risks associated with handling hazardous materials or working in high-risk environments.
- Assisted in training new representatives, promoting adherence to company standards and practices.
Auto Theft/Fire Claims Examiner
GEICO
02.2020 - 08.2024
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation (Police Reports, NCIB reporting, CCC One and or CarFax).
- Analyzed claim files for accuracy, ensuring compliance with company policies and regulatory guidelines.
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Works with Auto Damage Team and Total Loss Departments in submitting documents needed for payments or reimbursements.
Claims Service Specialist II
GEICO
03.2016 - 02.2020
- First Notice of Loss high volume calls - maintain accurate records of all claim activities, and answering daily task of 55 -plus calls per day.
- Provide important next steps - such as contact info of their Claim Examiners and Auto Damage Adjusters or setting up Repairs to collision centers.
- Improved customer satisfaction by efficiently resolving insurance claims and addressing inquiries.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures including issuing payments or submitting for subrogation.
- Assisted in setting up Tow Claims with Emergency Roadside Department (ERS) to ensure customer have their Tow needs completed.
- Handle inquiries - from other Insurance Adjusters, Body shops, Police and claimants.
- Worked closely with SIU in reporting and claims that need further investigation.
- Prepared insurance claim forms or related documents and reviewed for completeness when closing claim files.
- Evaluated and settled complex insurance claims in strict timeframes.
Education
Bachelor of Arts - Design
CSU Long Beach
Long Beach, CA05.2011
Skills
- Attention to detail and Active listening
- Customer service & Client relations
- Problem-solving
- Multitasking and organization
- Verbal and written communication
- Punctual and dependable
- Materials handling
- Inventory management procedures
Interests
Timeline
Logistic Representative
MedSpeed
05.2023 - Current
Auto Theft/Fire Claims Examiner
GEICO
02.2020 - 08.2024
Claims Service Specialist II
GEICO
03.2016 - 02.2020
Bachelor of Arts - Design
CSU Long Beach