Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Robert Pusz

Robert Pusz

Tinton Falls,NJ

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience
3
3
Certification

Work History

Senior Manager

Verizon
04.2019 - Current
  • Managed and maintained national CCTV enterprise systems for over 2,000+ sites, 40,000+ cameras, and 1,000+ end users. This included Business / Telecom / Wireless Network / Retail sites.
  • Conducted testing on intrusion alarm, CCTV, and access control systems.
  • Oversaw national Monitoring Center operations consisting of over 30+ contractors 24x7.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Developed systems and procedures to improve operational quality and team efficiency utilizing in house software programs.
  • Reduced operational risks while organizing data to forecast performance trends utilizing large amount of programs including Smartsheet, FileMaker Pro, Google Docs, etc.
  • Oversaw staff and sub-contractor performance review assessments.

Manager

Verizon
12.2018 - 04.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes including implementation of national software rollouts, system firmware updates, and more.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Consultant

Verizon
04.2011 - 12.2018
  • Built National Monitoring Center for retail, telecom, business environments.
  • Analyzed problematic areas to provide recommendations and solutions.
  • Provide investigative teams with card access and CCTV information for security cases with local, state, and federal agencies.
  • Troubleshoot repair and maintenance issues for corporate security equipment.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Education

MBA -

West Chester University of Pennsylvania
West Chester, PA
2023

Bachelor of Arts - Law And Justice Studies

Rowan University
Glassboro, NJ
2008

Skills

  • Project Management
  • Logistics Operations Management
  • General Management and Administration
  • Performance Tracking and Evaluations
  • Technology Improvements
  • Systems Administration
  • Networking

Certification

  • Project Management Certificate Program - Fairleigh Dickinson University
  • Axis Communications Certified Professional
  • Victor and VideoEdge Installer

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Senior Manager

Verizon
04.2019 - Current

Manager

Verizon
12.2018 - 04.2019

Consultant

Verizon
04.2011 - 12.2018

MBA -

West Chester University of Pennsylvania

Bachelor of Arts - Law And Justice Studies

Rowan University

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Robert Pusz