Robert Q. Rivera
Largo
Summary
To contribute to a successful concept.
Diligent Restaurant Operation Manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Bar Operations Manager
Pour Behavior
03.2024 - Current
- Increased staff performance and engagement via motivational leadership.
- Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
- Fostered a supportive work environment that encouraged teamwork, open communication, and shared responsibility among staff members.
- Scheduled staff shifts to meet business demands and coordinate adequate coverage.
- Resolved conflicts between members or staff in a timely manner using diplomacy skills.
- Collaborated with other departments to ensure consistent delivery of high-quality services across all aspects of the club''s operations.
- Monitored cash flow and accounting operations to support accurate record-keeping.
- Partnered across departments to run smooth, professional events and activities.
GM/Beverage Operations Manager
Crafty Hospitality
01.2021 - 03.2024
- Fostered a positive work environment to improve team morale and productivity levels.
- Reduced costs with thorough budget analysis and strategic financial planning.
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
- Interacted well with customers to build connections and nurture relationships.
- Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
- Monitored industry trends and competitor activities closely, adapting strategies as necessary to maintain a competitive edge in the market.
General Manager
Park N Rec
01.2017 - 01.2021
- Responsible for all hiring, training of staff, day-to-day operations
- Hire, train, and support all managers
- Plan and promote for all events
- Create and develop a signature cocktail menu
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
AGM/Bar Manager
The Avenue
01.2016 - 01.2017
- Support front and back of the house staff
- Handle all day-to-day operations
- Hired and trained all staff to execute menu items as well as maintain a standard of hospitality for staff
- Created Cocktail Menus
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Bartender
Top Golf
01.2015 - 01.2016
- Company Overview: (Full liquor sports complex)
- (Full liquor sports complex)
Bartender/Bar Manager
The One Night Stand
01.2013 - 01.2015
- Company Overview: (A country bar concept and smokehouse)
- Supported all bar staff
- Handled day to day operations
- Promoted monthly events
- (A country bar concept and smokehouse)
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Lead Bartender
Vue 19/Vue Sushi and Martini Bar
01.2011 - 01.2013
- Company Overview: (High end night club)
- Trained and supported all bar staff
- Developed cocktail menu
- (High end night club)
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bar Manager
Daiquiri Deck
01.2009 - 01.2011
- Company Overview: (Beach Bar)
- Responsible for all day-to-day operations including inventory
- Managed staff
- Maintained labor cost
- (Beach Bar)
Bartender
The Honey Pot Nightclub
01.2008 - 11.2008
- Company Overview: (Night Club)
- Managed bottle service
- Promoted weekly events
- (Night Club)
Bartender
Bar Louie
01.2008 - 03.2009
- Company Overview: (Bar and Grill)
- Executed an extensive martini menu
- Knowledge of over 48 beers
- Multitasked in a high-volume environment
- (Bar and Grill)
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bar Manager
MJs Jazz Martini Lounge and Tapas
01.2008 - 01.2009
- Company Overview: (Jazz Lounge)
- As part of the opening team I developed the martini and specialty drink menu
- Trained all bar staff with Showtender curriculum
- Kept and maintained liquor costs as well as purchasing
- (Jazz Lounge)
Bartender
Bahama Breeze
01.2000 - 01.2008
- Company Overview: (Tropical Restaurant)
- This is where I honed my skills as bartender
- Operated a service bar for a fast paced dining room
- Established rapport with guests
- Entertained guests with bar flair
- (Tropical Restaurant)
Education
High School Diploma -
John F. Kennedy
New York, NY06-1993
Skills
- Inventory management
- Event planning
- Beverage program development
- Staff training
- Team player attitude
- Drink preparation techniques
- Creative mixology
- Staff management
- Cocktail list development
- Team training and development
Certification
- ServSafe Alcohol - National Restaurant Association.
- Food Safety Manager Certification – National Registry of Food Safety Professionals.
- TIPS (Training for Intervention ProcedureS) Certification - Health Communications, Inc.
Timeline
Bar Operations Manager
Pour Behavior
03.2024 - Current
GM/Beverage Operations Manager
Crafty Hospitality
01.2021 - 03.2024
General Manager
Park N Rec
01.2017 - 01.2021
AGM/Bar Manager
The Avenue
01.2016 - 01.2017
Bartender
Top Golf
01.2015 - 01.2016
Bartender/Bar Manager
The One Night Stand
01.2013 - 01.2015
Lead Bartender
Vue 19/Vue Sushi and Martini Bar
01.2011 - 01.2013
Bar Manager
Daiquiri Deck
01.2009 - 01.2011
Bartender
The Honey Pot Nightclub
01.2008 - 11.2008
Bartender
Bar Louie
01.2008 - 03.2009
Bar Manager
MJs Jazz Martini Lounge and Tapas
01.2008 - 01.2009
Bartender
Bahama Breeze
01.2000 - 01.2008
- ServSafe Alcohol - National Restaurant Association.
- Food Safety Manager Certification – National Registry of Food Safety Professionals.
- TIPS (Training for Intervention ProcedureS) Certification - Health Communications, Inc.
High School Diploma -
John F. Kennedy
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