ROBERT QUIGLEY
Derry,NH
Summary
Results-driven Director of Billing with 15+ years of experience. Effective communicator and leader focused on team efficiency and producing high quality work. Able to effectively manage and optimize billing processes to maximize revenue. Committed to delivering exceptional results and driving continuous improvement. A valuable asset to any organization seeking to enhance their billing operations.
Overview
15
15
years of professional experience
Work History
Senior Director, Financial Operations
ACA Global
12.2023 - Current
- Provide strategic direction of the Financial Operations unit supporting the organization generating $400m in annual revenue.
- Lead a 100% remote, cross-functional team of 25 employees across Contract Setup, Billing, Collections, and Cash Application teams.
- Establish and monitor Billing KPIs to track departmental performance and ensure achievement of OKR targets.
- Represent the Financial Operations organization as Business Process Owner in ongoing Quote to Cash Program.
- Collaborate with organizational leadership and C-Suite in large deal customer negotiations providing Billing guidance while ensuring adherence to corporate guidelines.
- Implementation of process enhancements and improvements to decrease DSO.
Director, Head of Billing
Amadeus Hospitality
03.2019 - 12.2023
- Provide strategic direction of all aspects of Billing in Hospitality Business unit comprised of 40k active customers generating $700m in annual invoicing.
- Business Process owner for all Order to Cash activities related to Billing, Collections, and Cash Application. Responsible for transformation and integration of legacy company acquisitions under single process and system(s).
- Collaborate with organizational leadership and C-Suite in large deal customer negotiations providing Billing guidance while ensuring adherence to corporate guidelines.
- Responsible for designing, implementing and enforcing policies and procedures as well as streamlining effective Billing and Collections processes across 7 legal entities.
- Ensure coordination with fellow leaders across organization to meet back-office objectives and develop ongoing enhancements to existing practices.
- Lead Billing organization team serving as culture carrier, managing hiring, training, and development of 20 global billing team members including two Billing Managers.
Billing Manager
Medicus Healthcare Solutions, LLC
06.2017 - 03.2019
- Managed daily operations and strategic objectives of Billing teams through design, implementation, maintenance and management of all revenue for corporate and satellite offices.
- Supervising, training, and coaching all Billing associates, as well as responsibility for day-to-day Billing processes escalations from team in corporate office and teams in two satellite offices.
- Set and ensured achievement of department goals and objectives.
- Analyzed reporting, productivity and quality metrics weekly.
- Responsible to ensure all revenue is captured from all channels of business.
- Worked with IT to develop tools that were required due to growth of company. Led to greater billing efficiency and accuracy.
- Documented SOP and establish internal controls for Billing department.
- Created new standard operating procedures that improved billing accuracy and cash flow.
- Processed month end revenue and expense accruals.
Accounts Receivable / Billing Manager
Marcou Transportation Group
09.2009 - 06.2017
- Managed Billing and Accounts Receivable team in corporate office and in 10 satellite offices around country.
- Completed timely, accurate monthly closes of billing and revenue totaling $200m+ annually.
- Supported company requests by developing and managing ad-hoc reports.
- Served as liaison for IT handling all testing, support, and feedback on new data integration of company acquisitions.
- Handled all client invoice disputes. Work with clients and sales directly to resolve all issues. Approve all credit requests.
- Managed ongoing review and maintenance of internal controls related to credit, billing and collections.
- Supported nationwide sales teams in profitability analysis of contracts and pricing. Manage monthly sales reporting and quarterly commission totals.
- Repaired and built great relationships with high profile clients, which had great impact on aging receivables.
Education
Bachelor of Science - Business Administration
Fitchburg State University
Fitchburg, MA2009
Skills
- Order to Cash Process and System Building
- Process Improvement
- Verbal and Written Communication
- Team Leadership
- M&A Analysis and Integration
- Advanced Financial Analysis
- Organizational Development
- Strategic Planning
Timeline
Senior Director, Financial Operations
ACA Global
12.2023 - Current
Director, Head of Billing
Amadeus Hospitality
03.2019 - 12.2023
Billing Manager
Medicus Healthcare Solutions, LLC
06.2017 - 03.2019
Accounts Receivable / Billing Manager
Marcou Transportation Group
09.2009 - 06.2017
Bachelor of Science - Business Administration
Fitchburg State University
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