Summary
Overview
Work History
Education
Skills
Software
Technical Profile
Project Management
Interests
Timeline
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Robert Quillian

IT Support Engineer
Newcastle,WA

Summary

Efficient IT Support Engineer with experience in fast-paced and challenging environments. Demonstrates a strong desire to continuously learn and apply new knowledge effectively. Proven track record of leading and developing internal systems to drive processes forward, resulting in increased efficiency. Globalized operations and provided internal teams with cutting-edge systems, resulting in enhanced production throughput and streamlined data capture.

Overview

2025
2025
years of professional experience
4
4
years of post-secondary education

Work History

IT Support Engineer

Amazon.Inc
7 2023 - Current
  • Lead, built, and globalized LogIT, an internal log data capturing system in AWS increasing data collection efficiency by %60 and accuracy by %27
  • Designed and built backend services for LabelIT, an internal logistics label creation system in AWS
  • The system provides Amazon logistics employees centralized and controlled access to logistics package label creation from logistics carriers
  • Mentored IT Associates and fostered shell scripting, software development, and engineering skills
  • Led to creation of WipeIT, an internal AWS system to track wiped storage devices i.e
  • Hard drives for laptops, desktops, mobile devices
  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users
  • Used ticketing systems to manage and process support actions and requests

IT Support Associate

Amazon.Inc
07.2022 - 07.2023
  • Built internal systems to capture technical and metric data for existing processes
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties
  • Elevated overall processes data collection efficiency by %10
  • Worked varied hours to meet seasonal and business needs
  • Managed customer relations through communication and helpful interactions

Education

Bachelor of Science - Computer Science

Georgia State University
Atlanta, GA
06.2016 - 05.2020

Skills

Programming

Problem-solving aptitude

Engineering Best Practices

Project Management

Problem-solving aptitude

Technical communication

Troubleshooting

PeopleSoft

Unix

Mac Systems

Data recovery

Software

Python

Typescript

AWS

SQL

Git

CI/CD

Code versioning

Agile

Technical Profile

  • Software Development: Skilled in end-to-end software development, from requirements gathering and design to deployment and maintenance. Experienced in back-end development, building scalable and efficient systems.
  • Programming Languages: Skilled in Python and TypeScript, with hands-on experience in developing robust solutions across various platforms. Able to write clean, modular, and well-documented code to streamline development and facilitate maintenance.
  • Database Management: Strong foundation in MySQL, with experience designing relational databases, optimizing queries, and managing complex data relationships.
  • AWS & Cloud Services: Extensive experience in building and managing AWS systems, including API Gateway, Lambda, EC2, RDS, S3, and other AWS services. Developed solutions designed to scale globally and handle large volumes of data securely and efficiently.
  • DevOps & CI/CD: Familiar with DevOps best practices, including CI/CD pipelines, automated testing, and version control using Git. Comfortable with build and deployment processes.

Project Management

Project Leadership - Led multiple projects with global scale initiative, including project scoping, planning, execution, and alignment.

Technical & Strategic Communication: Presented project updates, technical details, and strategic implications to diverse audiences, including organization leadership. Translated complex technical concepts into accessible language for non-technical stakeholders to facilitate informed decision-making.

Stakeholder Engagement & Reporting: Provided regular project status updates, addressing risks and action plans. Anticipated potential project challenges, proactively worked to mitigate them, and adapted plans to ensure project success.

Interests

Streamlining and Automation

Tinkering with New Technologies

Learning the Nuts and Bolts of Tech

Timeline

IT Support Associate

Amazon.Inc
07.2022 - 07.2023

Bachelor of Science - Computer Science

Georgia State University
06.2016 - 05.2020

IT Support Engineer

Amazon.Inc
7 2023 - Current
Robert QuillianIT Support Engineer