Results-oriented National Account Manager effective at building relationships and fostering retention. Highly organized with excellent communication and planning abilities. Offering 20 years of experience in fast-paced sales environments.
Overview
20
20
years of professional experience
Work History
National Account Manager
Singer Equipment Company
09.2017 - Current
Built strong relationships with key decision-makers at the executive level within national accounts organizations.
Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
Strengthened relationships with key clients by maintaining consistent communication and providing tailored solutions.
Coordinated regular meetings with national accounts to review performance metrics, address concerns, and discuss potential areas of improvement.
Business Dining Marketing Project Manager
Aramark
01.2017 - 01.2018
Provides project oversight and support to any business process or strategic initiative across organization by managing cross-functional resources focused on project delivery
Perform basic accounting function in one or more of the following areas: A/P, A/R, and or applications within specific business related software.
Supported the opening of the largest food hall in the Aramark Business Dining Program at JP Morgan Chase in Brooklyn, New York.
Evaluated the success of various marketing initiatives through KPI tracking and analysis; made data-driven recommendations for continuous improvement.
Corporate Compliance Specialist
Aramark
01.2016 - 09.2017
Supporting Aramark Vice President of Sports, Leisure, Corrections, Business Dining, and K-12 with various compliance and legal related activities including analysis, reporting and presentation of compliance data
Alcohol Compliance Supervisor for the PGA Travelers Tournament, the opening of US Bank Stadium, and Super Bowl LI
Manage Aramark’s Department of Transportation compliance for sector, supporting a fleet of over 600 vehicles and 200 drivers
Manage the Aramark Non-Profit Organization Vetting Program which supported over 60 NFL & MLB stadiums, arenas, and music venues across the country with over 25,000 volunteers
Support Aramark Alcohol Compliance, including the Aramark Mystery Shop Program that monitors compliance for over 60 Sports and Entertainment venues across the US and Canada
Learning Center Manager
Merakey
01.2016 - 01.2018
2 years as a member of the NHS Professional Development and Education team where I contributed to develop training for one of the largest non-profit providers of education and human services in the United States
Responsible for managing the day to day operations for a state of the art training facility including inventory and ordering of building supplies, growing client base, and improving accommodations to enhance guest satisfaction
Coordinated internal and external instructor led trainings on site and via other digital formats
Managed, monitored & archived training records in Learning Management System for company of over 11,000 employees
Responsible for delivering required OSHA and Fire Safety training for new employees
F & B Manager
The Twisted Tail
01.2011 - 01.2013
Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Sergeant/Ammunition Team Leader
U.S. Army
01.1996 - 01.2001
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
B.A. Adult & Organizational Development -
College of Education, Temple University
Skills
Resourceful and Highly Adaptable
Exemplary Customer Interaction Skills
Microsoft Office, Apple Office Suite
Problem Solving Fundamentals
Mediation, Negotiation & Conflict Resolution
Hiring, Training, and Developing Teams
Career Accomplishments
Led daily operations of Military, HVAC, Restaurant, Bar, and Compliance related Teams
Hired, managed, and groomed professionals in a variety of job formats
Practice a collaborative approach to learning and have a long history of working in dynamic teams
Hand picked as an integral team member for the opening of four consecutive successful business operations known for exemplary customer service
I have never been let go by any team I have been apart of in my professional career
Awards
Noncommissioned Officer Graduate US Army
Combat Life Saver Certified US Army
Army Achievement Medal US Army
Good Conduct Medal US Army
Most Motivated Soldier Award During Basic Training US Army
Timeline
National Account Manager
Singer Equipment Company
09.2017 - Current
Business Dining Marketing Project Manager
Aramark
01.2017 - 01.2018
Corporate Compliance Specialist
Aramark
01.2016 - 09.2017
Learning Center Manager
Merakey
01.2016 - 01.2018
F & B Manager
The Twisted Tail
01.2011 - 01.2013
Sergeant/Ammunition Team Leader
U.S. Army
01.1996 - 01.2001
B.A. Adult & Organizational Development -
College of Education, Temple University
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