Summary
Overview
Work History
Education
Skills
Timeline
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Robert Ramirez

Killeen,TX

Summary

Objectives I am seeking employment within a company that will allow me to grow and expand my skills to better the company and myself. I want to succeed in a stimulating and challenging environment, where I can exceed my own expectations. I want to contribute to building the success of the store while I experience unparalleled advancement opportunities. I have extensive knowledge in management, marketing strategies, store operation and store policies. I have highly developed planning and budgeting skills and provided staffing training. I have great interpersonal and organizational skills that allow me to lead other staff members. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

12
12
years of professional experience

Work History

Associate

Amazon.com Fulfillment Center
08.2023 - Current
  • Current Dept.: Inbound Stow
  • Trained Roles: Process Guide(PG), Stow, Water Spider(WS), & Problem Solve(PS).
  • Delivering HRR's, Interacting with AA's to build morale & coaching on Stow basics and Rate/TAKT time,etc. Encouraging cleanliness of floor to ensure no safety risks are present.
  • Other Departments trained in: Ship Dock

Store Manager

Unity Four Ventures Llc
09.2019 - Current
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Approved regular payroll submissions for employees.
  • Supervised guests at front counter, answering questions regarding products.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Managed purchasing, sales, marketing and customer account operations
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Completed point of sale opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Rotated merchandise and displays to feature new products and promotions.

Quality Controller/packer

Ajinomoto Windsor
11.2016 - 06.2018
  • Sorted product and provided expertise on non-conforming product requirements.
  • Evaluated quality problems and performed assessments to identify and resolve issues.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Performed continuous reviews of quality management system.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Equipped and organized facility to comply with company strategy for online and offline quality controls.
  • Rejected materials, components and finished products and documented reasons.
  • Liaised with HR manager to organize and perform quality standard training for new and existing staff.
  • Calibrated tools and equipment to meet requirements.

Swing Assistant Manager

McDonalds
08.2011 - 11.2016
  • Training
  • Scheduling,
  • Hiring and supervising other McDonald employees
  • Oversees all food preparation aspects, cooking, and cold prep as well as storage and food disposal
  • They also
  • Make sure that orders are completed in a timely manner and are properly served
  • They also perform inventory and order supplies and foods needed in the restaurant.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Defined clear targets and objectives and communicated to other team members.
  • Developed strategy to increase sales and drive profits.
  • Created employee schedules to align coverage with forecasted demands.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

High School Diploma -

American Academy of Pine Crest
12.2012

Skills

  • Excellent communication and interpersonal skills
  • Effective influencing and negotiation skills
  • Strong customer focus
  • Ability to work under pressure and to tight deadlines
  • Analyzing and problem-solving skills
  • Commercial awareness
  • Flexibility
  • Strong time-management skills
  • Attention to detail
  • Demonstrable leadership and management qualities
  • Employee Motivation
  • Customer Service
  • Time Management
  • Sales Expertise
  • Shift Checklists
  • Order Management
  • Goals and Performance
  • Inventory Management
  • Store Opening and Closing Procedures
  • Staff Training
  • Accurate Cash Handling
  • Staff Management
  • Retail Merchandise Quality Standards
  • Program Implementation
  • Positive and Friendly
  • Process Improvement
  • Staff Supervision
  • Mathematical Aptitude
  • Program Administration
  • Employee Terminations
  • Leadership Development
  • Pricing Strategies
  • Delegating Work
  • Policies and Procedures
  • Root Cause Analysis
  • Work Planning and Prioritization
  • Database Management
  • Store Displays
  • Multitasking and Organization
  • Verbal and Written Communication
  • Operations Oversight
  • Marketing and Advertising
  • Hospitality and Accommodation
  • Loss Prevention Procedures
  • Budgeting and Cost Control
  • Performance Review
  • Leading Staff Meetings
  • Customer Response
  • Outstanding Communication Skills
  • Performance Monitoring and Evaluation
  • Inventory Oversight
  • Finance and Accounting Oversight
  • Mathematical Calculation and Reasoning
  • Recycling and Conservation
  • Shelf Organizing
  • Special Promotions Planning
  • Advertising Campaign Development
  • Payroll Administration and Timekeeping
  • Improve Performance
  • Inventory Tracking and Management
  • Profit and Loss
  • Disciplinary Enforcement
  • Strategize Business Plans
  • Mentoring
  • Manage Operations
  • Merchandising
  • Leadership
  • Documentation
  • Leadership Qualities
  • Computer Skills
  • Basic Mathematics
  • Team Cooperation
  • Attention to Detail
  • Issue Resolution
  • Workplace Safety
  • Decision-Making

Timeline

Associate

Amazon.com Fulfillment Center
08.2023 - Current

Store Manager

Unity Four Ventures Llc
09.2019 - Current

Quality Controller/packer

Ajinomoto Windsor
11.2016 - 06.2018

Swing Assistant Manager

McDonalds
08.2011 - 11.2016

High School Diploma -

American Academy of Pine Crest

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Robert Ramirez