Robert Ramirez
Tampa,FL
Summary
Diligent Security professional with 6 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Loss Prevention Officer
JW Marriott
Tampa, FL
08.2024 - Current
- Completed incident reports and activity logs for accurate, current records.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Prevented unauthorized access to sensitive areas by maintaining strict key control procedures throughout the facility.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Observed video surveillance systems for prompt emergency response.
- Served as a key point of contact for staff members, addressing any loss prevention-related questions or concerns in a timely and professional manner.
Guest Service Manager
Fresh Air Ink at Walt Disney World
Lake Buena Vista, FL
07.2022 - Current
- Ensured the set up and strike down process runs as smoothly as possible, and guests are escorted to the correct event area.
- Responds to requests or complaints made by guests in a timely and professional manner.
- Implemented procedures to improve services offered with the aim of attracting more guests.
- Understands guest expectations and anticipates problem in order to prevent complaints.
- Acts as a link between guests and Disney management.
- Managed a team of 75 guest services representatives, providing training and guidance to ensure exceptional customer service.
Security
Hyatt Regency Orlando
Orlando, FL
10.2018 - 06.2024
- Monitored CCTV cameras and alarm systems for security breaches.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrol allocated areas of hotel and property as directed and watches for suspicious, irregular, prohibited, or dangerous activities, situations, or persons, as outlined in hotel policy.
- Circulates among visitors, patrons, and employees to preserve order and protect property.
- Proactively addressed potential security risks by coordinating physical security measures at each location.
Lot Attendant
CARVANA
Haines City, FL
03.2020 - 11.2020
- Arranged and parked vehicles in designated lot areas
- Supervised and upheld key management.
- Initiated the rotation of inventory, ensuring that newly arrived vehicles were promptly showcased.
- Implemented efficient parking procedures to minimize wait times for customers.
- Maintained accurate records of vehicle information including license plate numbers, make, model, and color.
- Coordinated with maintenance staff for any necessary repairs or maintenance on parking equipment such as ticket machines or gates.
FIS Agent
Southeast Airport Services
Orlando, FL
07.2017 - 10.2018
- Successfully complied with all security protocol requirements for entry by securing required badging, customs seal, passing background checks and drug screens.
- Ensured the safe, secure, and expeditious transit of international passengers and luggage through various facilities of the FIS with excellent customer service and good communication skills.
- Safely and efficiently moved, arranged and adjusted baggage on baggage carousel to accommodate additional baggage.
- Assisted arriving passengers with baggage placement on recheck belts and explain the process of reclaiming luggage to customers.
- Answered general questions of the passengers and be able to interact politely and professionally with passengers, airline representatives and federal agency employees.
- Provided general housekeeping of the checkpoint area to ensure that the overall appearance of the checkpoint is clean and presentable.
Education
Associate's degree - Cyber Security
Hillsborough Community College
Ybor City, FL08.2024
High school diploma -
Cypress Creek High School
Orlando, FL05.2010
Skills
- Team player
- Excellent time management skills
- Conflict Management
- Customer Service
- Data analytics
- System Security
- Surveillance
- Information Security
- Guest Services
- CCTV Monitoring
- First Aid Training
- Surveillance techniques
- Detail Oriented
Certification
- Driver's License
- BLS Certification
- AED Certification
Timeline
Loss Prevention Officer
JW Marriott
08.2024 - Current
Guest Service Manager
Fresh Air Ink at Walt Disney World
07.2022 - Current
Lot Attendant
CARVANA
03.2020 - 11.2020
Security
Hyatt Regency Orlando
10.2018 - 06.2024
FIS Agent
Southeast Airport Services
07.2017 - 10.2018
Associate's degree - Cyber Security
Hillsborough Community College
High school diploma -
Cypress Creek High School