Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Robert Ramirez

Bellflower ,CA

Summary

Dynamic Manager excelling in employee motivation and KPI tracking. Enhanced customer satisfaction through effective communication and innovative problem-solving. Successfully implemented training programs that improved team performance and operational efficiency, driving significant improvements in service quality and accountability.

Overview

14
14
years of professional experience

Work History

Operations Manager

Core Lighting Group
11.2022 - Current
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Raised property accuracy and accountability by creating new automated tracking method.

Store Manager

SunglassHut
07.2019 - 11.2022
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.

Store Manager

RM Williams
08.2017 - 06.2019
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Approved regular payroll submissions for employees.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Trained and guided team members to maintain high productivity and performance metrics.

Store Manager

True Religion Jeans
07.2015 - 07.2017
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Rotated merchandise and displays to feature new products and promotions.

Assistant Store Manager

Coach
09.2011 - 07.2015
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.

Education

Bachelor of Arts - Business Administration And Management

California State University of Long Beach
Long Beach, CA

Associate of Arts - Business Administration And Management

Long Beach City College
Long Beach, CA

Skills

  • Problem-solving
  • MS office
  • Operations management
  • KPI tracking
  • Decision-making
  • Employee motivation
  • Client relationships
  • Staff management
  • Planning and implementation
  • Onboarding and orientation
  • Customer relationship management
  • Customer relationship management (CRM)
  • Budgeting and forecasting
  • Business planning
  • Forecasting and scheduling

    • P&L management

Languages

Spanish
Full Professional

Timeline

Operations Manager

Core Lighting Group
11.2022 - Current

Store Manager

SunglassHut
07.2019 - 11.2022

Store Manager

RM Williams
08.2017 - 06.2019

Store Manager

True Religion Jeans
07.2015 - 07.2017

Assistant Store Manager

Coach
09.2011 - 07.2015

Bachelor of Arts - Business Administration And Management

California State University of Long Beach

Associate of Arts - Business Administration And Management

Long Beach City College

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