Robert Ramirez
West New York,NJ
Summary
Dynamic and detail-oriented professional with experience at Citizens Bank, excelling in cash handling and customer service. Proven ability in fraud detection and relationship building, ensuring customer satisfaction and operational efficiency. Recognized for maintaining professionalism while resolving inquiries and enhancing the overall customer experience.
Overview
8
8
years of professional experience
Work History
Bank Teller
Citizens Bank
08.2025 - Current
- Processed customer transactions efficiently, ensuring accuracy in cash handling and balancing drawers.
- Assisted customers with account inquiries, providing information on products and services.
- Managed daily cash deposits and withdrawals, adhering to bank policies and procedures.
- Collaborated with team members to maintain a welcoming environment for customers.
- Resolved customer complaints by offering practical solutions and maintaining professionalism.
Team Member
Let's Jump
05.2018 - 12.2025
- Delivered exceptional customer service in a fast-paced environment.
- Assisted team in maintaining the cleanliness and organization of the facility.
- Collaborated with coworkers to ensure smooth operations during peak hours.
- Trained new team members on safety protocols and operational procedures.
- Assisted customers with inquiries and provided exceptional service to enhance overall guest experience.
Personal Shopper
Sam's Club
07.2024 - 10.2024
- Navigated store layout to locate and retrieve items for shoppers efficiently.
- Collaborated with team members to streamline shopping processes and improve service delivery.
- Engaged with customers to resolve inquiries and ensure satisfaction with their purchases.
- Maintained cleanliness and organization of shopping areas to enhance customer experience.
- Provided product knowledge and recommendations to support informed purchasing decisions.
Education
Bachelor of Science - Business Management
New Jersey City University
Jersey City, NJ12-2024
Associate of Science - Business Administration
Hudson County Community College
Jersey City, NJ05-2022
Skills
- Attention to detail
- Professionalism and courtesy
- Relationship building
- Data entry efficiency
- Fraud detection
- Money handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bank Teller
Citizens Bank
08.2025 - Current
Personal Shopper
Sam's Club
07.2024 - 10.2024
Team Member
Let's Jump
05.2018 - 12.2025
Bachelor of Science - Business Management
New Jersey City University
Associate of Science - Business Administration
Hudson County Community College