Robert Ramirez
Phoenix,AZ
Summary
Dynamic Assistant Store Manager with proven expertise at Big Lots Stores, Inc. in enhancing customer satisfaction and optimizing store operations. Skilled in team leadership and inventory management, I successfully mentored staff, streamlined processes, and improved sales performance through strategic merchandising and effective problem-solving. Committed to fostering a positive work environment and achieving business goals.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Big Lots Stores, Inc.
01.2020 - 09.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Freight Processor
Big Lots Stores, Inc.
10.2018 - 01.2020
- Coordinated with carriers to schedule pick-ups and deliveries, ensuring smooth transportation of goods between locations.
- Maintained a clean and organized work area, promoting a safer environment for efficient freight handling.
- Handled hazardous materials with proper care, adhering to strict safety regulations and guidelines to minimize risks.
- Assisted in training new employees on company procedures, enabling faster integration into the team''s workflow.
- Utilized warehouse equipment such as pallet jacks and forklifts, adhering to safety guidelines while moving heavy cargo efficiently.
- Implemented best practices in loading trailers to optimize space utilization and reduce costs associated with inefficient storage methods.
- Loaded and unloaded trucks.
- Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
- Inspected freight for any damage or faults prior to loading.
Education
High School Diploma -
Trevor Browne High School
7402 W Catalina Dr Phoenix, Az 8503305.2018
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Store organization
- Time management
- Team building and leadership
- Store operations
- POS systems
- Employee scheduling
- Hiring and training
- Work Planning and Prioritization
- Goals and performance
- Display setup
- Loss prevention
- Relationship building and management
- Staff scheduling
- Inventory counting
- Incident reports
- Performance evaluations
Timeline
Assistant Store Manager
Big Lots Stores, Inc.
01.2020 - 09.2023
Freight Processor
Big Lots Stores, Inc.
10.2018 - 01.2020
High School Diploma -
Trevor Browne High School
Similar Profiles
Jerse TannerJerse Tanner
Furniture Sales Manager at Big Lots Stores, Inc.Furniture Sales Manager at Big Lots Stores, Inc.
Nicholas DentNicholas Dent
Asst Store Mgr - Merch at Big Lots Stores, Inc.Asst Store Mgr - Merch at Big Lots Stores, Inc.
Kemela HardingKemela Harding
Cashier/Stock Team Member at Big Lots Stores, Inc.Cashier/Stock Team Member at Big Lots Stores, Inc.
Jameson KennedyJameson Kennedy
Furniture Sales Associate at Big Lots Stores, Inc.Furniture Sales Associate at Big Lots Stores, Inc.
Alexandra BerryAlexandra Berry
Service Coordinator at Presidential Pools, Spas & PatioService Coordinator at Presidential Pools, Spas & Patio