Robert Ramshaw

Serve as acting General Manager during staff transitions. Provide corporate support for staffing, training, managing revenue, cost controls, conflict resolution, and managing all facets of hotel operations. Ensure all corporate reporting deadlines are met, and all initiatives are implemented for both the company and the Brand.

Task Force Hotel assignments:

• 89 room-Hampton Inn Plant City, Florida.
• 86-room Fairfield Inn St. Augustine, Florida.
• 92-room Hampton Inn Memphis/Collierville, Tennessee.
• 86-room Hampton Inn Tampa, Florida.

Served as acting General Manager during staff transitions. Provide corporate support for staffing, training, managing revenue, cost controls, conflict resolution, and managing all facets of hotel operations. Ensure all corporate reporting deadlines are met, and all initiatives are implemented for both the company and the Brand.

Hotel Task Force assignments:

• 90-room Home2 Suites St. Augustine, Florida.
• 228-room Dual Brand Hilton Garden Inn/Home2 Suites with 5,260 sqft of meeting space-Phoenix Tempe University Arizona.
• 92-room Home2 Suites Liberty Township, Ohio.
• 125-room Holiday Inn Express Pittsburgh Downtown, Pennsylvania.
• 156-room Courtyard by Marriott Savannah Downtown, Georgia.
• 101-room Cambria Hotel Savannah Downtown, Georgia.
• 132-room Hilton Garden Inn Savannah Midtown, Georgia
• 60-room La Bellasera Hotel and Suites Paso Robles California.
• Conducted thorough evaluations of existing systems or processes, recommending adjustments as needed based on findings from data-driven analysis exercises undertaken periodically throughout tenure in role.
• Increased overall efficiency through the implementation of streamlined operational procedures and resource allocation.
• Implemented cost-saving measures for ongoing projects, contributing to increased profitability for the company.

• Oversaw operation of a 138-room boutique island hotel with lounge.
• Received first Acceptable passing score for the Hilton Quality Assurance Exam for property.
• Worked with Corporate team on the sale of the property 2023.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth. Hotel exceeded budgeted GOP % in 2022 and 2023.
• Worked with Director of Sales to develop and implemented strategies to increase sales and profitability.
• Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
• Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with food and beverage costs.

• Oversaw operation of a 143-room Hotel Indigo with a restaurant and 10,000 sqft of meeting space in downtown Tallahassee, Florida.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Developed and implemented strategies to increase sales and profitability.
• Formulated policies and procedures to streamline operations.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.

• General Manager for 122-room boutique style Hampton Inn and Suites in downtown setting of Amelia Island.
• Managed two Brand required PIP renovation projects. One soft good refresh in 2009-2010, and a 20-year full renovation 2019-2020.
• Championed continuous improvement initiatives that enhanced operational performance across all departments resulting in exceptional guest satisfaction scores and six Outstanding Quality Assurance Scores per Hilton standards.
• Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully. Consistently number one in our competitive set in our STR reports.
• Increased Rev Par YOY through new revenue management strategies, group sales and front desk sales strategies.
• Created owner letter format currently used by Management Company.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Formulated policies and procedures to streamline operations.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
• Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Championed continuous improvement initiatives that enhanced operational performance across all departments.

• Developed new budgets and budget process, Standard of operating procedures, marketing programs.

• Marriott Fairfield Inn Williston Vermont.
• Increased REVPAR index to over 120%.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth exceeding budgeted profitability goals.
• Directed comprehensive sales efforts with Director of Sales to exceed revenue targets consistently while maintaining customer satisfaction levels.
• Implemented operational strategies and effectively built customer and employee loyalty leading to increased Guest Service Scores.

• Promoted to Regional Director of Operations with oversight of ten Marriott Fairfield Inns, two Hampton Inns and a Homewood Suites by Hilton.
• Assisted in raising bottom line profits nearly one million in 2005-2006, with a 54% flow through, and an increase in RevPar by 8.3%.
• Achieved major growth with GSS/QA scores for all brands/all hotels. Fairfield Inns increased Guest Satisfaction Scores (GSS) from yellow zone in 2004 to clear zone in 2006 to green zone in 2007.
• Assisted in implementation of new franchise program, implemented new training programs, enhanced the monthly forecast format and expense checkbook format.
• Negotiated contract with US Airways for three hotels totaling $500,000 in revenue

• Built an excellent professional hospitality team to improve service and drive revenue.
• Increased GSS scores to well over brand standards.
• Involved in direct sales with Director of Sales for LNR and high volume accounts to increase revenues.

• Oversaw all Hotel operations for Four-Star, Four-Diamond Preferred Resort.
• Redesigned and implemented new rooms packaging program utilizing all activities available at resort.
• Chief liaison with Condominium Ownership. Facilitated new condominium rental contracts with ownership.
• Analyzed occupancy trends to develop effective strategies for room pricing and inventory management.
• Introduced innovative ideas that contributed to increased revenue from both rooms division operations as well as ancillary services such as events management or spa bookings.
• Improved guest satisfaction by implementing efficient room allocation and reservation processes. Maintained a 90% Guest Satisfaction rate.
• Developed comprehensive training programs to enhance employee skills and productivity including a Standard of Operations manual.
• Conducted regular inspections of hotel facilities to ensure compliance with safety regulations and brand guidelines.
• Managed budgets effectively by monitoring expenditure closely while seeking opportunities for savings without impacting service levels.

• Oversaw operations of nineteen Super 8 hotels in New York and Pennsylvania
• Oversaw regional growth through strategic planning, market research, and competitive analysis increasing revenue over two million over previous year.
• Raised the overall quality of all hotels with ten achieving “Pride of Super 8” status, the highest quality rating in the franchise.
• Developed new training programs, assisted in implementation of new franchise programs, and sales and marketing plans.
• Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
• Collaborated with other Regional Director to share best practices, align strategies, and foster a spirit of teamwork across the organization.
• Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
• Reduced expenditures for the region through cost analysis and effective budget management.
• Implemented process improvements that increased productivity while maintaining high levels of service quality. Ten Hotels achieved “Pride of Super 8” status, the highest quality rating in the franchise.