Summary
Overview
Work History
Education
Skills
Timeline
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Robert Rangel

Beaumont,CA

Summary

Adept Senior Systems Technician and Programmer with a proven track record. I excel in reducing service call downtime and enhancing customer experience through exceptional support and empathy. Skilled in all low voltage systems installation and troubleshooting. My expertise ensures high service levels and system reliability, embodying professionalism and technical acumen.

Overview

9
9
years of professional experience

Work History

Senior Service Technician, Programmer

Apple Valley Communications
03.2021 - Current
  • Program and configure fire alarm systems (including panel setup, input/output devices, notification appliances, and controls) to meet project requirements and industry standards.
  • Applied knowledge of various manufacturers equipment in order to provide accurate diagnoses and effective solutions tailored to specific devices.
  • Upheld high standards of professionalism, punctuality, and integrity in all interactions with clients and colleagues alike.

Systems Programmer

Time & Alarm Systems
06.2019 - 03.2021
  • Programmed, troubleshot, diagnosed, and resolved issues with fire alarm and security systems including wiring, panels, sensors, and other components.
  • Improved system reliability by conducting regular maintenance and firmware updates,
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.

Systems Specialist

Communication Concepts
08.2015 - 06.2019
  • Hybrid systems technician and technical trainer.
  • Identified and resolved technical issues quickly, minimizing disruptions to operations and maintaining high service levels.
  • Reviewed construction and technical blueprints, ensuring all elements are depicted and identified discrepancies and inconsistencies.

Education

Computer Aided Drafting

Riverside City College
Riverside, CA

High School Diploma -

Eisenhower High School
Rialto, CA

Skills

  • Field service
  • Electrical systems
  • System installation
  • Fire alarm systems
  • Security systems
  • Access Control systems
  • Audiovisual systems
  • Customer service
  • Hand tool expertise
  • Troubleshooting skills
  • Power tool proficiency
  • Technical support

Timeline

Senior Service Technician, Programmer

Apple Valley Communications
03.2021 - Current

Systems Programmer

Time & Alarm Systems
06.2019 - 03.2021

Systems Specialist

Communication Concepts
08.2015 - 06.2019

Computer Aided Drafting

Riverside City College

High School Diploma -

Eisenhower High School

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Robert Rangel