Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Robert Rapkin

Bethlehem,PA

Summary

Professional hospitality manager with focus on front-of-house operations, skilled in team leadership and customer service excellence. Adept at managing staff, optimizing workflows, and ensuring seamless guest experience. Known for adaptability, effective communication, and results-driven approach. Strong organizational skills, problem-solving abilities, and knack for maintaining high standards in fast-paced environment.

Overview

14
14
years of professional experience
1
1
Certificate

Work History

FOH Manager/Event Coordinator

Social Still
05.2018 - Current
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Created a framework for the business to handle large parties and events in coordination with the executive chef

Server

Trapp Door Gastropub
05.2019 - 03.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

The Flying Egg
11.2017 - 07.2018
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained and operated espresso machines, commercial coffee brewers, coffee pots, and other equipment.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Bartender

Madira Bar And Grill
09.2015 - 08.2016
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Bartender Shift Manager

Harvest Seasonal Grill and Wine Bar
10.2013 - 12.2014
  • Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
  • Developed innovative drink recipes that became popular among patrons, boosting sales and enhancing the establishment''s reputation.
  • Served high customer volumes during special events, nights, and weekends.

Banquet and Fine Dining Server

Rat's Restaurant at the Grounds for Sculpture
03.2011 - 02.2013
  • Demonstrated thorough knowledge of menu offerings, effectively answering questions and making recommendations to enhance the dining experience.
  • Managed high-pressure situations gracefully during peak hours, maintaining composure while serving multiple tables simultaneously.
  • Supported event planning and management teams in creating memorable experiences for clients through exceptional service.

Education

Associate of Arts - Liberal Arts

San Diego Mesa College
San Diego, CA

Skills

  • Customer Service Management
  • Event Logistics Coordination
  • Customer complaint resolution
  • Extensive Menu Knowledge
  • Proficient in POS Operations

Certification

PA RAMP Certified



















Timeline

Server

Trapp Door Gastropub
05.2019 - 03.2020

FOH Manager/Event Coordinator

Social Still
05.2018 - Current

Server

The Flying Egg
11.2017 - 07.2018

Bartender

Madira Bar And Grill
09.2015 - 08.2016

Bartender Shift Manager

Harvest Seasonal Grill and Wine Bar
10.2013 - 12.2014

Banquet and Fine Dining Server

Rat's Restaurant at the Grounds for Sculpture
03.2011 - 02.2013

Associate of Arts - Liberal Arts

San Diego Mesa College

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