Robert Raushi
Aston,PA
Summary
Results-driven professional with diverse skill set and over 25 years of experience in the retail industry. Extensive experience with proven success in Vendor Relations, Social Responsibility, Supply Chain Management, Logistics/Distribution, Data Analysis, Compliance, Operations Management, and Customer Service. Highly analytical, organized, and detail-oriented with exceptional communication, critical thinking, and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Manager Vendor Compliance & Supply Chain
David's Bridal
09.2014 - Current
- Define and manage all aspects of strategy, planning, and execution of the Vendor Compliance program for 200+ merchandise Vendors, including business objectives, compliance requirements, onboarding, chargebacks, KPI's, day-to-day operations, and content of the Vendor manual and PO terms and conditions.
- Develop and scale a Social Compliance Audit program to ensure Vendors are compliant with David's Bridal's Code of Conduct for high ethical sourcing, manufacturing, and labor practices.
- Created a Social Compliance partnership program with SGS, which provides several benefits such as significantly discounted audit pricing, faster audit cycle times, and streamlined visibility and reporting.
- Manage on-time delivery and backlog for over 2 million special orders and E-commerce orders annually.
- Identify opportunities for process improvements, technology updates, and cost savings to ensure operational excellence.
- Lead cross-functional committee on various projects that impact supply chain operations and provide strategic direction to ensure speed of delivery, operational efficiency, and service quality.
Supply Chain / Logistics Analyst
David's Bridal
10.2008 - 09.2014
- Defined, created, and distributed weekly, monthly, quarterly, and yearly reporting and analysis on all related Supply Chain and Logistics measures for the Executive Board, CEO, and Senior Executive Leadership Team. Analyzed results and trends to determine areas for concern or improvement.
- Managed FedEx 3PL facility in Chicago that shipped dresses for the David's Bridal Cut-to-Order program. Manage budget and KPI's to ensure high service levels and customer satisfaction.
- Led several cost-saving initiatives for international and domestic shipping that resulted in annual savings of over $500,000. Discovered a billing issue with new small parcel account that resulted in $250,000 credit from UPS.
Contact Center Supervisor
David's Bridal
06.2004 - 10.2008
- Supervised up to 50 employees and assisted with expansion of contact center from handling just store inquiries to also answering customer calls / emails and help desk calls.
- Created Predictive Dialer and Agent Performance reports to measure and analyze system and employee utilization. These reports helped improve staffing, workflow management, and employee productivity.
- Designed and implemented a call monitoring program, which provided tools for our management team to monitor call quality, enhance customer service, optimize sales opportunities, and identify areas for improvement and training.
System Administrator
The Franklin Mint
03.2001 - 02.2004
- Troubleshoot problems in hardware, software, computer installations, and network configurations for 300+ end users.
- Programmed predictive dialer and managed calling lists, promotional marketing campaigns, and FTC National Do Not Call List registries for millions of accounts.
Contact Center Coordinator
The Franklin Mint
11.1998 - 03.2001
- Created and distributed weekly and monthly reports portraying advanced statistical analysis of financial performance and business trends.
- Managed and ran company incentive program involving hundreds of weekly orders and product distribution for 500+ employees.
Quality Facilitator
The Franklin Mint
04.1996 - 11.1998
- Monitored call center representative phone calls and emails, and provided feedback for quality assurance to 8 different departments.
- Coached, motivated, and developed representatives to achieve superior service quality and to exceed business objectives and performance standards.
Skills
- Social Compliance Audits
- KPI's, Data Analysis, and Reporting
- Supply Chain Modeling
- Warehousing and Distribution
- Logistics and 3PL Management
- Project Management
- Team Management
- Inventory Control
- Continuous Improvement
- Profit & Loss Management
- Contract Negotiation
- Advanced Microsoft Office (Excel, Word, Access, Powerpoint, Outlook)
Timeline
Manager Vendor Compliance & Supply Chain
David's Bridal
09.2014 - Current
Supply Chain / Logistics Analyst
David's Bridal
10.2008 - 09.2014
Contact Center Supervisor
David's Bridal
06.2004 - 10.2008
System Administrator
The Franklin Mint
03.2001 - 02.2004
Contact Center Coordinator
The Franklin Mint
11.1998 - 03.2001
Quality Facilitator
The Franklin Mint
04.1996 - 11.1998
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