Robert Lee Ray
NAVY FEDERAL CREDIT UNION
Pensacola,FL
Summary
I strive to consistently exceed expectations by engaging my work with a dedication for excellence. Skilled in working under pressure, while encouraging a both productive and positive work environment.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Delinquency Control Counselor III
Navy Federal Credit Union
Pensacola, FL
10.2018 - Current
- Resolved conflicts and negotiated mutually beneficial agreements between the branch and members.
- Driving continuous improvement by sharing ideas, and developing activities to support strong teamwork.
Chef De Cuisine
ACTS Retirement-Life Community
Pensacola, FL
04.2011 - 10.2018
- Managed daily operations in culinary production and strategy execution, to deliver consistent quality.
- Mentoring to boost confidence, while educating in all aspects of culinary profession to improve productivity.
Education
B.S. Business Management -
Florida State University
08.2007 - 05.2011
A. A. General Studies -
Pensacola Junior College
08.2005 - 01.2007
Skills
Complaint resolution
Creative problem solving
Documentation and reporting
Written and oral communication
Training development aptitude
Quality Control Processes
Strategic planning
Key Performance Indicators
Financial Management
Coaching and mentoring
Negotiation
Mathematical calculations
Accomplishments
- .Top Collector Branch Wide- Mar, Sept, Oct-2019
- Obtaining an Exceeds Rating on all yearly PARs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Delinquency Control Counselor III
Navy Federal Credit Union
10.2018 - Current
Chef De Cuisine
ACTS Retirement-Life Community
04.2011 - 10.2018
B.S. Business Management -
Florida State University
08.2007 - 05.2011
A. A. General Studies -
Pensacola Junior College
08.2005 - 01.2007