Robert Ray
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
33
33
years of professional experience
Work History
Assistant store manger
Genuine Parts Company (Napa Auto Parts Corporate stores)
08.2024 - Current
- Assisting the store manager in all areas of daily business operations, human resources, customer service and merchandising
- Coordinating, monitoring and reporting on daily operations
- Recruiting, training and supervising employees
- Managing employee schedules, conducting performance reviews and enforcing disciplinary actions
- Monitoring and maintaining suitable store inventory levels
- Assisting with the development of new sales and recruitment strategies
- Ensuring the store environment complies with health and safety regulations
- Maintaining a clean, organized and aesthetically pleasing store front
- Resolving customer complaints and concerns in a timely manner
- Ensuring that store policies and procedures are followed.
Counter sales person and key holder
Boone's NAPA AUTO PARTS(independent franchisee store)
08.2021 - 08.2022
- Greet customers and assist them in finding the right auto parts for their vehicles
- Provide excellent customer service by answering inquiries, and providing information on products
- Assist both retail and wholesale customers in person, by phone, and through online ordering
- Handle cash, credit card, and other purchasing transactions
- Process orders, returns, and exchanges accurately and efficiently
- Collaborate with other team members to meet sales targets and provide support as needed
- Stay updated on new products, industry trends, and changes in automotive technology
- Adhere to all company policies and procedures
- Other tasks as assigned.
Sales Representative & Wireless Account Manager
Cellular Sales Authorized Verizon Retailer
11.2017 - 05.2021
- Greet customers in stores, ascertain their needs, and make recommendations based on their specifications
- Develop new consumer and business accounts
- Provide outstanding customer service
- Recommend changes in products and services
- Stay current on the newest technology products and services.
Diesel Technician
Coy's Diesel
08.2016 - 08.2017
- Determine vehicle condition by conducting inspections and diagnostic tests
- Keep equipment available for use by completing preventive maintenance schedules
- Correct vehicle deficiencies by removing, repairing, adjusting, overhauling, assembling, disassembling, and replacing major assemblies, sub-assemblies, components, parts, or systems
- Verify vehicle performance by conducting test drives
- Comply with federal and state vehicle requirements
- Maintain vehicle appearance
- Maintain vehicle records
- Keep shop equipment operating
- Control costs
- Keep supplies ready
- Update job knowledge
- Enhance maintenance department and organization reputation.
Diesel Technician
Robinson Brothers Ford
09.2011 - 08.2016
- Determine vehicle condition by conducting inspections and diagnostic tests
- Keep equipment available for use by completing preventive maintenance schedules
- Correct vehicle deficiencies by removing, repairing, adjusting, overhauling, assembling, disassembling, and replacing major assemblies, sub-assemblies, components, parts, or systems
- Verify vehicle performance by conducting test drives
- Comply with federal and state vehicle requirements
- Maintain vehicle appearance
- Maintain vehicle records
- Keep shop equipment operating
- Control costs
- Keep supplies ready
- Update job knowledge
- Enhance maintenance department and organization reputation.
Specialist (E4) - 13M MLRS Crewmember
United States Army
05.2003 - 07.2009
- The specialist is responsible for managing a small group of lower-ranked privates
- They ensure that the privates have expertise in their duties and responsibilities
- MOS duties include operating and maintaining the multiple-launch rocket system, supporting infantry and tank units, driving and maintaining the self-propelled launch vehicles, reloading ammunition and resupplying vehicles, testing and maintaining the fire control systems.
Security Officer and Asset Protection
Pinkerton and Burns Security / Securitas
08.2002 - 03.2003
- Secure premises and personnel by patrolling property, monitoring surveillance equipment, inspecting buildings, equipment, and access points, and permitting entry
- Obtain help by sounding alarms
- Prevent losses and damage by reporting irregularities, informing violators of policy and procedures, and restraining trespassers
- Control traffic by directing drivers.
Car Audio Sales and Installation Technician
Circuit City
12.2000 - 08.2002
- Worked in stores selling electronic equipment and helped customers choose the right item
- Installed, diagnosed, or repaired communications, sound, security, or navigation equipment in motor vehicles.
Commercial Sales Manager
AutoZone
11.1998 - 12.2000
- Managed commercial accounts, made the commercial schedule, ensured a friendly and professional relationship with commercial accounts, resolved customer issues, maintained paperwork associated with commercial programs, kept up sales comps and sales targets, led sales calls with team members to establish sales and customer retention goals.
Commercial Sales Specialist
Pep Boys
10.1997 - 11.1998
- Supported advanced functions on the commercial side of the business, responsible for the profitable growth of the commercial business via customer retention and growth, had expert knowledge of the automotive system and part knowledge, sourced from numerous places including special order, FDO, second source, etc., directed drivers to ensure timely and accurate delivery.
General Service Tech
Bridgestone/Firestone Automotive
08.1995 - 10.1997
- Performed maintenance work such as oil changes, tire rotations, suspension alignments, etc
- Followed all rules and regulations
- Maintained a good and positive attitude
- Acted in a professional manner
- Adhered to all safety rules and regulations
- Assisted in all housekeeping functions
- Examined vehicles and discussed with the service writer/service manager
- Provided recommendations for repair
- Performed a thorough Courtesy Inspection on all vehicles
- Ensured all inspections and reports were complete and accurate
- Raised vehicles with proper equipment and safety procedures.
Second Shift Manager
06.1994 - 08.1995
- Supervised the operations of a shift to ensure food safety, product preparation, cleanliness, and inventory control standards were maintained
- Scheduled and supervised staff
- Provided exceptional customer service.
Trainer, Cashier, Cook, Waiter, Buffet Bar Attendant, Dishwasher, Food Prep
Ponderosa Steakhouse
11.1991 - 06.1994
- Instructed workers using suitable instruction techniques
- Conducted on-the-job training programs
- Took orders, cooked, served, and cleaned as needed.
Education
BBA - Computer And Information Sciences W/ Cybersecurity
Colorado Technical University (CTU)
Online06.2025
Associate of Science - Automotive Mechanics W/ Ford FACT
Universal Technical Institute (UTI)
Houston, TX02.2011
High School Diploma -
Roosevelt High School
Wyandotte, MI06.1994
Skills
- CPR and First Aid Training
- Dealership Simulation Training
- Ethics Training
- IDS Scan Tool
- Navigation Operations Training
- Physical Security Training
- PTS Web Training
- Troop Supervision and Accountability Training
- Vehicle Safety and Maintenance Training
- Windows, Internet, and E-mail Training
- Customer Bias and Discrimination Training
- Equal Opportunity Training
- Ford Technical Customer Handling Training
- Maintenance Skills
- Organizational Leadership Skills
- Practical Ethics: Essentials Training
- Sexual Harassment Training
- Professional Selling BEYOND Survival & Coaching People from Good to Great by Lance Cooper
- Napa LEAD Store Management Training
- Franklin Covey Learn how to lead a team: The 6 Critical Practices - Introduction and Practice 1: Develop a Leaders Mindset
- The 6 Critical Practices - Hold Regular 1-on-1s
- The 6 Critical Practices - Practice 3: Set Up Your Team to Get Results
- The 6 Critical Practices - Practice 4: Create a Culture of Feedback
- The 6 Critical Practices - Practice 5: Lead Your Team Through Change
- The 6 Critical Practices - Practice 6: Manage Your Time and Energy
- Practical Ethics: Essentials
- Typing - WPM 30
- Windows, MS Office, Internet, and E-mail Training
- Customer Service and Engagement
- Customer experience
- Customer Service
- Problem-Solving
- Retail Operations
- Inventory Control
- Customer Relations
- Store Organization
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Attention to Detail
- Customer Service Management
- Staff Supervision
- Store operations
- Stock management
- Team Management
- POS Systems
- POS systems operations
- Employee Scheduling
- Hiring and Training
- Staff Management
- Upselling and Cross Selling
- Pricing and Markdowns
- Work Planning and Prioritization
- Mentoring and Coaching
- Goals and performance
- Display Setup
- Loss Prevention
- Employee Coaching
- Sales expertise
- Sales Techniques
- Strategic Planning
- Relationship building and management
- Sales Growth
- Issue Resolution
- Staff Scheduling
- Transaction Processing
- Stock Rotations
- Order Management
- Inventory counting
- Strategic Merchandising
- Sales Strategies
- Records Management
- Shift Scheduling
- Microsoft Office Suite
- Business development and planning
- Performance Improvement
- Hiring and Onboarding
- Employee Relations
- Direct Sales
- Training Management
- Goal Setting
- Employee Development
- Payroll Administration and Timekeeping
- Management Team Building
- Recruitment
- Inventory Tracking and Management
- Financial Management
- Relationship Building
- Schedule Management
- Sales Tracking
- Staff Development
- Employee Motivation
- Scheduling
- Effective leader
- Delegating Work
- Operations Management
- Staff training/development
- Decision-Making
- Team Leadership
- Teamwork and Collaboration
- Inventory Management
- Pivot tables
- [Software] expertise
- Program Administration
- Process Improvements
- Consultative Sales
- Vendor Management
- Billing
- Department Oversight
- Motivational Techniques
- Cost Control
- Human resource policies
- Systems and software expertise
- Regulatory Compliance
- Performance Evaluations
- Workforce Management
- Marketing and Promotions
- Operations
- Operations Oversight
- Assignment Delegation
- Incident Reports
- Business Development
- Scheduling Coordination
Accomplishments
- Bronze Star Medal
- Combat Action Badge
- Army Service Ribbon
- Global War on Terrorism Service Medal
- Driver & Mechanic Badge - Mechanic
- Overseas Service Ribbon
- Iraq Campaign Medal w/Campaign Star
- National Defense Service Medal
- Excellence in Attendance
- Directors Honors List
- SOC - Advanced Diagnostic Systems
- SOC - Professional Service Writing
- SOC Power & Performance IB
- SOC - Electronic Diagnostics
- SOC Power & Performance IB
- SOC - Electronic Diagnostics
- Customer Bias and Discrimination Training
- Equal Opportunity Training
- Ford Technical Customer Handling
- Maintenance Skills
- Organizational Leadership Skills
- Practical Ethics: Essentials
- Sexual Harassment Training
- Typing - WPM 30
- Windows, MS Office, Internet, and E-mail Training
- Employee of the Month at Robinson Brothers Ford (x6)
- Customer Experience Award Robinson Brothers (x3) Experience Award Robinson Brothers (x3)
Timeline
Assistant store manger
Genuine Parts Company (Napa Auto Parts Corporate stores)
08.2024 - Current
Counter sales person and key holder
Boone's NAPA AUTO PARTS(independent franchisee store)
08.2021 - 08.2022
Sales Representative & Wireless Account Manager
Cellular Sales Authorized Verizon Retailer
11.2017 - 05.2021
Diesel Technician
Coy's Diesel
08.2016 - 08.2017
Diesel Technician
Robinson Brothers Ford
09.2011 - 08.2016
Specialist (E4) - 13M MLRS Crewmember
United States Army
05.2003 - 07.2009
Security Officer and Asset Protection
Pinkerton and Burns Security / Securitas
08.2002 - 03.2003
Car Audio Sales and Installation Technician
Circuit City
12.2000 - 08.2002
Commercial Sales Manager
AutoZone
11.1998 - 12.2000
Commercial Sales Specialist
Pep Boys
10.1997 - 11.1998
General Service Tech
Bridgestone/Firestone Automotive
08.1995 - 10.1997
Second Shift Manager
06.1994 - 08.1995
Trainer, Cashier, Cook, Waiter, Buffet Bar Attendant, Dishwasher, Food Prep
Ponderosa Steakhouse
11.1991 - 06.1994
BBA - Computer And Information Sciences W/ Cybersecurity
Colorado Technical University (CTU)
Associate of Science - Automotive Mechanics W/ Ford FACT
Universal Technical Institute (UTI)
High School Diploma -
Roosevelt High School
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