Sales/Operations Management
Robert Redman
Aspen Contracting
Blue Springs,MO
Work Preference
Desired Job Title
Sales ManagerOperations ManagerOperations SupervisorSales ExecutiveManagerWork Type
Full TimeLocation Preference
On-SiteLocation:
Blue Springs, MOIndependence, MOKansas City, MOLee's Summit, MOLiberty, MOOpen to relocation:
NoImportant To Me
Career advancementWork-life balanceCompany CulturePaid time offFlexible work hoursHealthcare benefits35
years of professional experience
Summary
Operations executive with extensive experience in managing complex projects and enhancing team performance. Expertise in developing structured training programs that align operational goals with customer satisfaction. Recognized for strategic oversight of multi-million dollar operations and fostering a culture of continuous improvement.
Work History
Production Manager
7 Months- Directed daily production operations, project scheduling, subcontractor coordination, and quality control to ensure efficient project completion and customer satisfaction.
- Managed production schedules across multiple active construction projects.
- Coordinated crews, materials, and inspections to ensure timely project completion and on-time deliveries.
- Streamlined workflow management to meet project deadlines and improve overall operational efficiency.
- Utilized Giddy-up software to track production and project progress.
- Collaborated with sales and production teams to resolve issues and enhance customer satisfaction.
Sales Manager
3 Years 3 Months- Provided operational leadership for roofing and solar organization, coordinating nearly 500 residential projects annually and supporting $12 million in revenue.
- Led team of 15 professionals, fostering accountability and driving continuous improvement initiatives.
- Developed structured sales and onboarding program, enhancing employee readiness and ensuring consistency in training.
- Collaborated with production, scheduling, and customer service departments to ensure timely and successful project completion.
- Helped coordinate operational priorities while maintaining exceptional customer satisfaction.
- Utilized HubSpot CRM to streamline communication and enhance workflow, improving customer engagement.
Production Manager
2 Years- Directed daily production operations, project scheduling, subcontractor coordination, and quality control to enhance project completion and increase customer satisfaction.
- Managed production schedules across multiple active construction projects.
- Coordinated crews, materials, and inspections to align project timelines for on-time project delivery.
- Streamlined workflow management to enhance operational efficiency and meet project deadlines.
- Utilized GiddyUp software to track production and project progress.
- Collaborated with sales and production teams to resolve issues and improve customer satisfaction.
Owner / President
20 Years- Founded and managed all operational aspects of an independent retail furniture business, overseeing finance, inventory, purchasing, logistics, staffing, marketing, and customer service.
- Directed all day-to-day business operations for two decades, ensuring seamless execution across functions.
- Managed complete Profit & Loss responsibility.
- Ensured long-term profitability through strategic financial oversight and operational discipline.
- Created operational systems that enhanced efficiency and elevated customer satisfaction.
- Recruited, hired, trained, and mentored employees.
- Cultivated strong reputation for exceptional customer service, driving high levels of repeat business.
Sales Manager
8 Years- Achieved the highest sales increase in company history for the Kansas City market while maintaining operational excellence.
- Managed operations across three retail locations with responsibility for approximately $25 million in annual revenue and supervision of 35 employees.
- Directed daily operations to drive profitability and maintain operational consistency across locations.
- Maintained full Profit & Loss accountability.
- Developed and implemented leadership and sales training program to boost team capabilities and sales effectiveness.
- Traveled nationally delivering operational leadership and management training.
- Monitored operational performance using SQL reporting, identifying and prioritizing key improvement opportunities.
Education
High School Diploma
- I did the work -study program my Senior year of high school and have worked my way up from there.
Skills
Project management
Production process optimization
Quality control management
Operational efficiency
Process improvement
Project timeline forecasting
Crew coordination
Customer satisfaction initiatives
HubSpot CRM proficiency
Operational training programs
Team leadership
Team mentoring
Cross-functional teamwork
Leadership Philosophy
I believe outstanding operations are built through strong leadership, disciplined execution, and continuous improvement. Throughout my career, I have emphasized creating efficient systems, developing employees, and fostering accountability while maintaining a relentless focus on customer satisfaction. My leadership style is collaborative, practical, and results-oriented, ensuring operational goals are achieved without losing sight of the people who make success possible.
Operations Highlights
- Directed operations responsible for up to $25 million in annual revenue
- Managed full Profit & Loss responsibility throughout executive leadership roles
- Led teams of up to 35 employees
- Owned and operated a successful business for 20 years
- Managed approximately 500 roofing and solar projects annually
- Developed and implemented company-wide leadership and training programs
- National trainer and public speaker focused on leadership development
- Extensive experience in hiring, coaching, performance management, and succession planning
- Improved operational efficiency through process development and cross-functional collaboration
Timeline
Production Manager
Aspen Contracting
02.2026 - 09.2026
Sales Manager
Royal Roofing & Solar
11.2022 - 02.2026
Production Manager
Aspen Contracting
11.2020 - 11.2022
Owner / President
Redman's Furniture
11.2000 - 11.2020
Sales Manager
La-Z-Boy Furniture Galleries
11.1991 - 11.1999
Truman High School
High School Diploma