Summary
Overview
Work History
Skills
Additional Information
Timeline
CustomerServiceRepresentative

Robert "Red" Milliken

North Port,FL

Summary

At the age of 8 the occupation of being a sales person and even making a career of it became a determination. Having been in sales or sales management and having sold everything from vacuum cleaners to model homes (most of it being in the automobile business) there is no other occupation as rewarding and important as selling because if nothing gets sold everything else doesn't matter. To be a great salesperson is a skill that must learned and developed that requires the same commitment as any other profession in order to excel and I've made that the cornerstone for success.

Overview

45
45
years of professional experience

Work History

Customer Service Representative

Firestone Complete Auto Care 941-421-5660
02.2023 - 11.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business..
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

New and Used Sales Associate

Cape Coral CDJR 239-500-0000
10.2020 - 07.2021
  • Certified RAM Expert
  • Certified Jeep Expert
  • Certified Dodge Expert
  • Certified Chrysler Expert
  • Certified U Connect Expert
  • Certified MOPAR Expert
  • Certified Jeep Ambassador
  • 1 of less than 3000 RAM, JEEP, MOPAR, U CONNECT EXPERTS (Includes Sales, Service, Parts)
  • Certified in all Chrysler and Dodge vehicles and History of Chrysler Corporation
  • Contacted new and existing customers, consulted them as to how their automotive needs could best be met and set appointments
  • Selected correct vehicle based on customer needs, gave feature, advantage, benefit presentation with demonstration drive
  • Built rapport and relationships with customers to promote long term business growth
  • Negotiated prices, terms of sales
  • Closed sale turned over to Business department
  • Delivered vehicle: explained warranty and maintenance required, went over operation of vehicle, activated vehicle systems, paired cell phone
  • Followed up sold customers stressing importance of CSI survey, took care of any questions or concerns, asked for referrals
  • Met and maintained all requirements for FCA Certification including CSI standards

New and Used Internet Sales Consultant

Venice Honda 941-979-6126
01.2020 - 10.2020
  • Certified Honda Salesperson in product knowledge for all Honda vehicles and on history of Honda Corporation
  • Responded to customer inquires through CRM
  • Established contact by email, text and phone
  • Answered customers questions about availability, equipment, options
  • Set appointments
  • Greeted customers in professional manner welcoming them to dealership and build rapport
  • Interviewed customers did wants vs needs analysis
  • Selected vehicle and preformed presentation
  • Preformed test drive and asked for commitment
  • Desk deal with sales manager
  • Ask for approval or negotiate
  • Close deal or turn over
  • Prepare documents for delivery turn over to business manager
  • Deliver vehicle explaining warranty and maintenance, complete Personalized Settings Worksheet and program vehicle then go over operation of vehicle
  • Follow up with customers stressing importance of CSI, answer any questions or concerns
  • Ask for future business and referrals
  • Consistent Top Performer
  • Enhanced sales performance by diligently following up on leads and maintaining consistent pipeline of prospects.
  • Streamlined communication with clients by utilizing CRM software to track interactions and maintain detailed records.
  • Increased overall sales revenue by consistently meeting or exceeding monthly targets through effective time management and prioritization.
  • Established long-term relationships with clients, resulting in repeat business and increased referral rates.
  • Delivered engaging product demonstrations via online platforms, effectively showcasing features and benefits while addressing client concerns.
  • Negotiated contracts with clients, securing mutually beneficial terms while maximizing profitability for company.
  • Enhanced sales performance by diligently following up on leads and maintaining consistent pipeline of prospects.

New and Used Sales Associate

Cape Coral CDJR 239-500-0000
09.2018 - 02.2019
  • Certified RAM Expert
  • Certified Jeep Expert
  • Certified Dodge Expert
  • Certified Chrysler Expert
  • Certified U Connect Expert
  • 1 of less than 3000 RAM, JEEP, U CONNECT EXPERTS (Includes Sales, Service, Parts)
  • Certified in all Chrysler and Dodge vehicles and History of Chrysler Corporation
  • Contacted new and existing customers, consulted them as to how their automotive needs could best be met and set appointments
  • Selected correct vehicle based on customer needs, gave feature, advantage, benefit presentation with demonstration drive
  • Built rapport and relationships with customers to promote long term business growth
  • Negotiated prices, terms of sales
  • Closed sale turned over to Business department
  • Delivered vehicle: explained warranty and maintenance required, went over operation of vehicle, activated vehicle systems, paired cell phone
  • Followed up sold customers stressing importance of CSI survey, took care of any questions or concerns, asked for referrals
  • Met and maintained all requirements for FCA Certification including CSI standards
  • Consistent Top Performer
  • $25K front and back profit on 1 deal
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting benefits of product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.

New and Used Sales Associate

Gettel Used Car Superstore Mitsubishi 941-803-4814
06.2017 - 09.2018
  • Certified Mitsubishi consultant in all Mitsubishi vehicles and History of Mitsubishi Corporation
  • Contacted new and existing customers, consulted them as to how their automotive needs could best be met and set appointments
  • Selected correct vehicle based on customer needs, gave feature, advantage, benefit presentation with demonstration drive
  • Built rapport and relationships with customers to promote long term business growth
  • Negotiated prices, terms of sales
  • Closed sale turned over to Business department
  • Delivered vehicle: explained warranty and maintenance required, went over operation of vehicle, activated vehicle systems, paired cell phone
  • Followed up sold customers stressing importance of CSI survey, took care of any questions or concerns, asked for referrals
  • Met and maintained all requirements for Mitsubishi Certification including CSI standards
  • Consistent Top Performer
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.

New And Used Cars Sales

Sunset Cadillac 941-584-8540
01.2014 - 01.2015
  • Contacted new and existing customers, consulted them as to how their automotive needs could best be met and set appointments
  • Selected correct vehicle based on customer needs, gave feature, advantage, benefit presentation with demonstration drive
  • Built rapport and relationships with customers to promote long term business growth
  • Negotiated prices, terms of sales Closed sale turned over to Business department
  • Delivered vehicle: explained warranty and maintenance required, went over operation of vehicle, activated vehicle systems, paired cell phone
  • Followed up sold customers stressing importance of CSI survey, took care of any questions or concerns, asked for referrals
  • Met and maintained all requirements for Cadillac Certification including CSI standards
  • Enhanced customer satisfaction by providing excellent service, addressing concerns promptly, and building strong relationships with clients.
  • Collaborated with finance and insurance departments to offer tailored financing options that met customers'' needs while maximizing dealership profit.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Met customers on lot and in showroom to discuss available vehicles and options.

New and Used Car Sales Internet Sales

Sam Galloway Ford Lincoln 239-936-2193
05.2012 - 12.2013
  • 1800Sales Consultant in both Ford and Lincoln vehicles and History of Ford Motor Corporation
  • Contacted new and existing customers, consulted them as to how their automotive needs could best be met and set appointments
  • Selected correct vehicle based on customer needs, gave feature, advantage, benefit presentation with demonstration drive
  • Built rapport and relationships with customers to promote long term business growth
  • Negotiated prices, terms of sales
  • Closed sale and turned over to Business department
  • Delivered vehicle: explained warranty and maintenance required, went over operation of vehicle, activated vehicle systems, paired cell phone
  • Followed up sold customers stressing importance of CSI survey, took care of any questions or concerns, asked for referrals
  • Met and maintained all requirements for Ford and Lincoln Certification including CSI standards
  • Consistent Top Performer
  • Collaborated with finance and insurance departments to offer tailored financing options that met customers'' needs while maximizing dealership profit.
  • Coordinated closely with service departments to create seamless ownership experiences for customers that encouraged repeat business and referral opportunities.
  • Cultivated competitive edge by staying current on industry trends, technological advancements, and emerging market opportunities.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.

Skills

    • Excellent Work Ethic
    • Motivated Team Player
    • Superior Organizational Skill
    • Dependable
      • Consultative Techniques
      • Professional Demeanor
      • Product Knowledge
      • People Knowledge

Additional Information

I have trained with:

Paul Cummings Woople

Joe Verde Group

Tom Stuker

Grant Cardone

Clint Mcgee

Caterson

Gary Coxe

Ron Willingham

The Fortune Group

I also have an extensive library of books on all aspects of selling and I am an avid reader.

Timeline

Customer Service Representative

Firestone Complete Auto Care 941-421-5660
02.2023 - 11.2023

New and Used Sales Associate

Cape Coral CDJR 239-500-0000
10.2020 - 07.2021

New and Used Internet Sales Consultant

Venice Honda 941-979-6126
01.2020 - 10.2020

New and Used Sales Associate

Cape Coral CDJR 239-500-0000
09.2018 - 02.2019

New and Used Sales Associate

Gettel Used Car Superstore Mitsubishi 941-803-4814
06.2017 - 09.2018

New And Used Cars Sales

Sunset Cadillac 941-584-8540
01.2014 - 01.2015

New and Used Car Sales Internet Sales

Sam Galloway Ford Lincoln 239-936-2193
05.2012 - 12.2013

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Robert "Red" Milliken