Robert Reed
New Orleans,LA
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
18
18
years of professional experience
Work History
Assitant Manager
Italian Pie
New Orleans, LA
12.2011 - Current
- Maintained accurate records of sales transactions using point-of-sale systems.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Established processes for monitoring customer satisfaction levels.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
Security Officer
BJs Private Security
New Orleans, LA
06.2013 - 10.2018
- Assisted with crowd control during large events held at the facility.
- Investigated all reported incidents of theft or vandalism on premises.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Maintained accurate logs of all security related activities.
- Adhered to post orders while maintaining a visible presence around the property.
- Confirmed visitor identification prior to granting entry into the building.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Checked for safety hazards and took corrective action when necessary.
- Responded to alarms and conducted investigations as required.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Provided escorts for visitors as needed throughout the facility.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored premises and recorded activity in daily officer reports.
- Observed patrons and customers to quickly address security situations.
- Searched individuals and baggage for weapons and other prohibited items.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Completed incident reports to record security or loss prevention incidents.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Secured personnel and premises by inspecting buildings and patrolling property.
Banquet Captain
Hyatt Regency Hotel
New Orleans, LA
11.2010 - 11.2011
- Organized banquet staff to ensure efficient service of guests.
- Supervised the set-up of buffets, ensuring quality presentation of all dishes.
- Coordinated with food and beverage team on menu selections and serving times.
- Trained new employees on proper sanitation practices, customer service etiquette.
- Followed safety procedures when handling hazardous materials such as cleaning chemicals.
- Verified accuracy of billing invoices prior to finalizing charges with customers.
- Analyzed past performance data in order to identify potential improvement opportunities.
- Provided guidance and direction to banquet staff regarding setup, meal service, clean-up.
- Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
- Maintained inventory of banquet equipment such as china, flatware, glassware.
- Assisted in setting up banquet tables, chairs, and linens for events.
- Inspected banquet areas before each event to ensure they met standards of cleanliness.
- Responded quickly to any unexpected changes or issues that arose during an event.
- Prepared weekly reports detailing event information such as number of guests served or revenue generated.
- Ensured adherence to health codes and regulations during food preparation and service.
- Monitored guest satisfaction levels throughout event duration.
- Managed scheduling for all banquet personnel including assigning shifts and tracking hours worked.
- Developed strong relationships with vendors to ensure prompt delivery of supplies.
- Ensured compliance with alcohol policies by monitoring consumption at events.
- Resolved customer complaints promptly while maintaining a professional demeanor.
- Collaborated closely with catering managers on upcoming events and their needs.
- Managed budget for banquet events, controlling costs without compromising quality.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Liaised with kitchen staff to ensure timely and accurate food service during events.
- Trained new banquet staff on service standards, procedures, and company policies.
- Monitored banquet equipment condition, arranging for maintenance or replacements as needed.
- Managed a team of banquet servers, assigning tasks and monitoring performance for quality service.
- Implemented strategies to enhance service efficiency and guest experience during banquet events.
- Coordinated setup, execution, and breakdown of banquet events, ensuring seamless operations.
- Ensured all banquet staff adhered to uniform and grooming standards.
- Monitored event timelines, adjusting service as needed to align with schedule changes.
- Oversaw inventory management, including equipment and linens, to meet event specifications.
- Ensured compliance with health and safety regulations during banquet operations.
- Handled client inquiries and resolved issues promptly to maintain high levels of satisfaction.
- Developed highly effective wait staff and kitchen personnel through continuous mentoring and consistent training sessions.
- Developed and maintained positive relationships with vendors and suppliers for event needs.
- Supervised food preparation, delivery, and quality to ensure satisfaction.
- Facilitated communication between event hosts and staff to ensure smooth operation and guest satisfaction.
Floor Technician
ABM Industries Inc.
New Orleans, LA
11.2009 - 11.2010
- Moved furniture and other objects as necessary for floor maintenance.
- Restocked supplies as needed between shifts to ensure adequate supply levels at all times.
- Swept and mopped floors to maintain cleanliness.
- Monitored work areas to ensure that no debris was left behind after cleaning.
- Vacuumed carpets, rugs and upholstered furniture.
- Inspected floors for signs of wear or damage and repaired accordingly.
- Applied new finish to floors using brushes, rollers, or trowels.
- Cleaned hard-surface floors with mops, scrubbers, or other cleaning equipment.
- Adhered to all company policies regarding health and safety regulations.
- Vacuumed, buffed, and waxed floors without causing disruptions to business.
- Inspected floor surface, assessed conditions, and corrected potential imperfections affecting carpet and flooring installations.
- Engaged in carpet cleaning using industrial steam cleaners and shampoo machines.
Warehouse Supervisor
Walmart
New Orleans, LA
03.2006 - 10.2009
- Identified process improvement opportunities within the warehouse environment.
- Supervised loading and unloading of materials from incoming trucks.
- Directed receiving, warehousing, distribution and maintenance services.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Maintained and updated inventory records accurately.
- Ensured compliance with local regulations related to health and safety standards.
- Provided leadership to motivate staff members to achieve performance goals.
- Resolved customer inquiries regarding order status or delivery issues promptly.
- Managed daily cycle counts to maintain accurate inventory levels at all times.
- Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
- Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Employed first-in-first-out protocols to reduce waste.
- Compiled, sorted and filed records of product orders, business transactions, and other activities.
- Generated warehouse shipping documents, packing lists and invoices.
- Updated customers and interdepartmental employees on critical shipments upon request.
- Supervised scheduling for freight and package shipments and managed return and transfer procedures.
- Reconciled daily inventory in warehouse management system for tens of thousands of SKUs.
- Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
- Evaluated procedures, making corrections and changes to reduce safety issues and meet compliance.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Managed the disposal of surplus, damaged, or obsolete inventory in accordance with company policies.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Addressed any problems that may arise during day-to-day operations in a timely manner.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
Education
High School Diploma -
Walter L. Cohen Senior High School
New Orleans, LA05-1997
Skills
- Product and service knowledge
- Sales monitoring
- Task Delegation
- Employee Performance Evaluations
- Recruiting and interviewing
- Employee Scheduling
Accomplishments
- Employee of the Year 2010
Timeline
Security Officer
BJs Private Security
06.2013 - 10.2018
Assitant Manager
Italian Pie
12.2011 - Current
Banquet Captain
Hyatt Regency Hotel
11.2010 - 11.2011
Floor Technician
ABM Industries Inc.
11.2009 - 11.2010
Warehouse Supervisor
Walmart
03.2006 - 10.2009
High School Diploma -
Walter L. Cohen Senior High School
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