Robert Reeds
Sandy Springs,GA
Summary
Results-driven food service professional with experience in restaurant and hospitality industry. Possesses proven ability to lead teams, manage operations and develop staff. Expertly resolves customer issues, multitasks and solves problems.
Overview
24
24
years of professional experience
Work History
Server/Mananger
C&S Seafood & Oyster Bar
06.2021 - 11.2023
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
Server
F&H Food Trading Group
03.2009 - 04.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Darden Resturants
09.2005 - 01.2009
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Server
Houstons
02.2003 - 06.2005
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Military
U.S. Air Force Active Duty
05.2000 - 04.2003
- Upheld code of conduct and maintained professionalism in stressful situations.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Trained in conflict resolution among subordinates, equals and superiors.
- Maintained required level of proficiency in use of firearms.
Education
Associate of Science - Business Administration
Georgia Perimeter College
AtlantaSkills
- Policy Implementation
- Restaurant Operations
- Crew Coordination
- Team Training
- Staff Supervision
- Money Handling
Timeline
Server/Mananger
C&S Seafood & Oyster Bar
06.2021 - 11.2023
Server
F&H Food Trading Group
03.2009 - 04.2021
Server
Darden Resturants
09.2005 - 01.2009
Server
Houstons
02.2003 - 06.2005
Military
U.S. Air Force Active Duty
05.2000 - 04.2003
Associate of Science - Business Administration
Georgia Perimeter College
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