Robert Rendon
Severn,MD
Summary
Results-driven professional, experienced in multiple industries. Skilled in staff training, bilingual communication, and problem-solving. Aiming to enhance customer satisfaction and team performance in a vibrant setting. I am eager to expand my knowledge, and I am excited about future opportunities.
Overview
3
3
years of professional experience
Work History
Server
Outback Steakhouse
Glen Burnie, MD
05.2025 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Managed food and drink orders efficiently and accurately.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Server/Assitant/Host
Motte
Baltimore, MD
12.2024 - 04.2025
- Demonstrated exceptional multitasking skills while accurately managing multiple tables
- Collaborated with kitchen staff to ensure timely delivery of food orders to guests
- Adhered to all food safety regulations to ensure the health and welling of guests
- Maintained cleanliness of dining area by wiping down tables after each seating.
- Handled guest inquiries and provided information about menu items.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
- Responded promptly to requests from servers or other staff members.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
Barista/Shift Supervisor
Starbucks
Baltimore, MD
03.2023 - 12.2024
- Supervised daily operations of the coffee bar and team members.
- Trained new baristas on beverage preparation and customer service protocols.
- Ensured compliance with food safety and sanitation standards during shifts.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Promoted a positive team environment through effective communication and support.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Received payments from customers and returned correct change when necessary.
Education
High School Diploma -
Law Enforcement Officers Memorial High School
Miami, FLSkills
- Bilingual
- Shift management
- Inventory management
- Retail sales experience
- Ability to delegate tasks
- Problem solving
- Conflict Management
- Work planning and prioritization
- Staff training
- Excellent written and oral skills
- Ability to work independently or as part of a team
- Able to multitask
- Excellent customer service skills
- Excellent organization skills
- Excellent time management
- Quick learner
- Proficient in Microsoft Office
- Proficient in Adobe Premiere & Illustrator
- Sales
- Digital Art
Licenses/Certifications
NALS Certification
CPR Certification
First Aid Certification
Food Handler Certification
Paralegal Certificate
Driver's License
Affiliations
Legal Intern at Caserta & Spiriti - Miami FL August 2022 - September 2023
References
Available upon request
Timeline
Server
Outback Steakhouse
05.2025 - Current
Server/Assitant/Host
Motte
12.2024 - 04.2025
Barista/Shift Supervisor
Starbucks
03.2023 - 12.2024
High School Diploma -
Law Enforcement Officers Memorial High School