Robert Rhoades
Bainbridge,GA
Summary
Dynamic small business owner with a proven track record at Griffin Sales and Service, excelling in customer relations and operations management. Enhanced brand visibility through innovative marketing strategies and established strong vendor relationships. Skilled in project management and employee development, consistently delivering exceptional service and fostering client loyalty.
Overview
20
20
years of professional experience
Work History
Owner
Griffin Sales and Service
12.2022 - Current
- Established business operations to enhance customer service and satisfaction.
- Developed marketing strategies to increase brand visibility and attract new clients.
- Managed inventory control processes to ensure optimal stock levels and product availability.
- Trained and mentored staff on customer interaction techniques and sales best practices.
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Oversaw inventory management, optimizing stock levels and reducing waste.
- Established vendor relationships to negotiate favorable terms and secure quality supplies.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
Service Technician
TWC Services
06.2016 - 12.2022
- Diagnosed and repaired mechanical issues in customer equipment.
- Conducted routine maintenance to ensure optimal performance of machinery.
- Collaborated with team members to streamline service procedures and enhance efficiency.
- Trained junior technicians on troubleshooting techniques and safety protocols.
- Diagnosed and resolved technical issues on-site, ensuring minimal downtime for clients.
- Conducted routine maintenance and inspections to enhance equipment reliability and performance.
- Trained junior technicians on equipment repair processes and safety protocols.
- Collaborated with engineering teams to implement product improvements based on field feedback.
- Managed inventory of tools and parts, optimizing resource allocation for service calls.
- Developed detailed service reports to document repairs and customer interactions accurately.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Service Technician
Griffin Sales & Service
11.2005 - 06.2016
- Implemented process improvements that reduced downtime and increased customer satisfaction.
- Developed comprehensive service reports detailing repairs and maintenance performed.
- Managed inventory of tools and replacement parts, ensuring availability for timely service delivery.
- Liaised with customers to communicate service updates and gather feedback for continuous improvement.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Discussed and recommended service options with customers and explained costs involved.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $[Amount].
Education
High School Diploma -
Wewa High
Wewahitchka, FLSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
- Project estimating
- Staff hiring
- Employee development
Timeline
Owner
Griffin Sales and Service
12.2022 - Current
Service Technician
TWC Services
06.2016 - 12.2022
Service Technician
Griffin Sales & Service
11.2005 - 06.2016
High School Diploma -
Wewa High