Robert Ricchini
Philadelphia,PA
Summary
Dynamic Customer Service Representative and Security at Thomas Jefferson University, recognized for enhancing UG student satisfaction through effective problem-solving and service excellence. Demonstrated active listening and accurate data entry skills while managing high-stress situations, boosting team morale, and fostering collaboration among staff and students.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Customer Service Representative/Security Officer
Thomas Jefferson University
06.2007 - Current
Responsible for SKMC Administrators Students and Staff needs/safety
Assisted SKMC Coordinators for Executive and Chair Events
Assisted SKMC Coordinators with UG Students Orientation Events
Responsible for notifying SKMC Staff/Students for found I/D badges
Daily communications with SKMC President and librarian Admin.
Work with Admin. Coordinators to Improve UG Students access study
- Managed high-stress situations effectively, maintaining professionalism resolving SKMC Staff and UG Student concerns
- Participated in cross-functional Administrators to discuss ways to improve overall UG Student satisfaction
- Exhibited high energy and professionalism when dealing with clients and staff.
- Boosted team morale by consistently recognizing over 25 colleagues' contributions and achievements.
Education
High School Diploma -
Continental Academy
Coral Gables, FL04.2000
Skills
- Service excellence
- Accurate data entry
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Relationship building
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Scheduling
- Follow-up skills
- Appointment scheduling
- Administrative support
Accomplishments
Thomas Jefferson University Mission Moment Award August 2004
For out standing service.
Timeline
Customer Service Representative/Security Officer
Thomas Jefferson University
06.2007 - Current
High School Diploma -
Continental Academy
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