Open To Work
Robert Riccio
Kill Devil Hills
Work Preference
Summary
Over 20 years of successful sales experience complemented by strong customer service skills. Progressed through multiple roles from sales to management, demonstrating a commitment to continuous learning and improvement. Highly motivated with a strong work ethic and adaptability, consistently driving results and contributing to team success. Proven ability to tackle new challenges and enhance skills to become a valuable asset.
Overview
21
21
years of professional experience
Work History
Project Estimator
Kellogg's Building Supply
Kill Devil Hills
04.2021 - Current
- Analyzed project specifications to produce accurate cost estimates.
- Developed comprehensive cost estimates for various projects and initiatives.
- Collaborated with clients to understand needs and create scope of work documents.
- Responded to customer inquiries on pricing, availability, and delivery times, ensuring clear communication and support.
- Identified cost-saving opportunities while maintaining quality standards, contributing to project budget efficiency.
- Compiled and analyzed data to determine most cost-effective solutions for projects.
- Conducted thorough research on labor, materials, equipment, and subcontractor costs.
- Inspected buildings to assess maintenance needs for compliance with codes.
- Developed detailed estimates for service repair and installation projects.
Sales Specialist
Lowes Home Improvement
Kill Devil Hills
11.2013 - 04.2021
Department Manager
Lowes Home Improvement
Kill Devil Hills
03.2016 - 10.2017
- Supervised daily operations, enhancing store functionality and productivity.
- Managed team performance, coaching employees to improve skills and advance careers.
- Oversaw inventory management, maintaining optimal stock levels to meet customer demands.
- Developed scheduling plans aligned with staffing needs and customer traffic patterns.
- Enforced safety protocols, creating a secure working environment for all staff members.
- Coordinated promotional events, boosting customer engagement and satisfaction.
- Resolved customer complaints promptly, fostering strong relationships with clients.
- Analyzed weekly reports to identify operational improvement areas in budgeting and staffing.
Sales Specialist
Lowes Home Improvement
Staunton
04.2005 - 11.2013
- Developed targeted sales strategies to attract new customers and drive revenue growth.
- Demonstrated product features to enhance customer understanding and satisfaction.
- Assisted customers with product selection and provided advice on home improvement.
- Trained new staff on sales techniques and product knowledge to enhance customer engagement.
- Resolved customer inquiries efficiently to improve shopping experience.
- Managed inventory levels to maintain product availability and support sales operations.
- Utilized point-of-sale systems for accurate transaction processing and sales data tracking.
- Maintained records of customer interactions to support follow-up efforts.
Education
Some College (No Degree) - Mathematics
Bridgewater College
Bridgewater, VASkills
- Cost estimation and analysis
- Project bidding and estimation
- Estimate preparation
- Labor cost assessment
- Project specifications and scope
- Blueprint analysis
- Data interpretation and analysis
- Mathematics proficiency and skills
- Vendor relationship management
- Inventory management
- Problem solving and critical thinking
- Time management and multitasking
- Team leadership
- Coaching and mentoring
- Customer relationship management
- Adaptability
References
References available upon request.
Timeline
Project Estimator
Kellogg's Building Supply
04.2021 - Current
Department Manager
Lowes Home Improvement
03.2016 - 10.2017
Sales Specialist
Lowes Home Improvement
11.2013 - 04.2021
Sales Specialist
Lowes Home Improvement
04.2005 - 11.2013
Some College (No Degree) - Mathematics
Bridgewater College