Robert Richesson
Zanesville,Ohio
Summary
Over 3 years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Delivery Expert
FedEx:Ground
Whitehall, OH
10.2023 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries.
- Enhanced operational efficiency by optimizing delivery routes using GPS technology.
- Maintained excellent communication with customers, providing updates on delivery status and answering inquiries.
- Collaborated with team members to ensure smooth workflow and fast order processing.
- Conducted pre-delivery vehicle inspections to ensure safety and optimal performance during trips.
- Resolved customer complaints professionally, taking necessary actions to improve service quality for future deliveries.
- Adhered strictly to traffic laws and company policies while driving, minimizing risks associated with accidents or violations.
- Exceeded daily delivery targets consistently, contributing to overall business growth and revenue generation.
- Demonstrated strong time-management skills by prioritizing tasks effectively to meet deadlines under demanding circumstances.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
Market Operations Advocate
Carvana, LLC
Heath, OH
05.2023 - 10.2023
- Advised clients on various legal matters, ensuring they understood their rights and options.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Managed inventory tracking system to ensure proper documentation of all shipments delivered or picked up.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Obtained signatures from customers upon delivery of goods.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Lead Delivery Driver
Preferred Canines, LLC
Fresno, OH
12.2022 - 04.2023
- Enhanced delivery efficiency by optimizing routes and implementing time-management strategies.
- Reduced customer complaints by maintaining open communication and providing timely updates on delivery statuses.
- Streamlined inventory management through accurate record-keeping and routine stock audits.
- Collaborated with team members to develop innovative solutions for improving overall delivery operations.
- Achieved high customer satisfaction ratings by consistently meeting or exceeding delivery expectations.
- Fostered positive relationships with clients, addressing concerns promptly and professionally.
- Mentored new drivers, providing comprehensive training on company procedures and best practices.
- Managed scheduling of deliveries, prioritizing urgent orders while balancing daily workload efficiently among team members.
- Developed a strong rapport with local businesses to identify potential partnership opportunities for expanding service offerings.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Drove company truck for local and intra-state pick-ups and deliveries.
- Verified accuracy of all deliveries against order forms.
Lead Delivery Driver
Furry Trails Pet Transport, LLC
Fresno, OH
10.2020 - 12.2022
- Enhanced delivery efficiency by optimizing routes and implementing time-management strategies.
- Reduced customer complaints by maintaining open communication and providing timely updates on delivery statuses.
- Collaborated with team members to develop innovative solutions for improving overall delivery operations.
- Maintained vehicle safety and performance, coordinating regular maintenance checks and repairs as needed.
- Achieved high customer satisfaction ratings by consistently meeting or exceeding delivery expectations.
- Fostered positive relationships with clients, addressing concerns promptly and professionally.
- Mentored new drivers, providing comprehensive training on company procedures and best practices.
- Implemented cost-saving measures within the department, identifying opportunities for reducing fuel consumption and other expenses.
- Developed a strong rapport with local businesses to identify potential partnership opportunities for expanding service offerings.
- Promoted a culture of safety within the team by enforcing strict adherence to company policies and industry regulations during all deliveries.
- Increased overall productivity through effective delegation of tasks based on individual strengths and capabilities.
- Conducted regular performance evaluations for team members, offering constructive feedback to encourage professional growth.
- Supported management in hiring decisions by participating in candidate interviews and sharing insights on prospective hires'' skills.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Completed on-time deliveries by choosing best and most efficient routes.
- Drove company truck for local and intra-state pick-ups and deliveries.
- Expedited deliveries to meet customer deadlines and requirements.
Order Fulfillment Coordinator
The Home Depot Inc
Zanesville, OH
10.2017 - 03.2021
- Streamlined order fulfillment processes by implementing efficient inventory management systems.
- Enhanced customer satisfaction by ensuring timely and accurate order processing and delivery.
- Collaborated with cross-functional teams for seamless order tracking and resolution of issues.
- Maintained open communication channels with suppliers, resulting in stronger business relationships and prompt deliveries.
- Reduced order processing time with the implementation of advanced software tools for tracking and managing orders.
- Developed comprehensive training materials to onboard new team members quickly, increasing overall productivity levels.
- Monitored inventory levels closely, addressing discrepancies promptly to avoid delays in order fulfillment.
- Analyzed sales data to forecast demand trends, enabling proactive allocation of resources to meet customer needs.
- Established effective communication protocols between departments, facilitating smooth operations throughout the entire supply chain process.
- Resolved customer inquiries promptly, providing detailed information on their orders'' status and offering solutions as needed.
- Managed various projects simultaneously while prioritizing tasks according to deadlines set forth by upper management.
- Built strong relationships with key stakeholders, such as suppliers and shipping carriers, to ensure a smooth order fulfillment process.
- Collaborated with team members to complete timely orders and avoid delays.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
Customer Service Agent
Spectrum
Zanesville, OH
03.2019 - 09.2019
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Streamlined communication processes for improved information exchange between customers and team members.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Collaborated with team members to develop innovative solutions for complex customer problems.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Implemented new strategies to reduce average call handle time while maintaining excellent service quality.
- Improved overall efficiency by providing constructive feedback to peers during team meetings.
- Fostered a positive work environment through active participation in team-building activities and initiatives.
- Actively sought opportunities for continuous learning, attending workshops and trainings geared towards enhancing professional competencies.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
Assistant Parts Manager
Appearance Supply Kompany
Coshocton, OH
03.2012 - 09.2017
- Enhanced customer satisfaction by providing accurate and timely information on parts availability and pricing.
- Streamlined parts inventory management through diligent tracking and recordkeeping.
- Reduced order processing time with efficient organization of incoming shipments and timely distribution.
- Improved overall department efficiency, implementing better communication channels between team members.
- Collaborated with service technicians to ensure proper parts allocation for repairs, reducing downtime for customers'' vehicles.
- Developed strong relationships with suppliers, negotiating favorable pricing and delivery terms that benefited the dealership''s bottom line.
- Provided exceptional customer service, addressing concerns or issues promptly to ensure customer satisfaction remained at a high level.
- Managed warranty returns effectively, liaising with manufacturers to ensure prompt processing of claims without excessive delays for customers or the dealership.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
Business Owner
Xtreme Clean Building Maintenance, LLC
Coshocton, OH
10.1997 - 07.2014
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Expanded market reach with targeted marketing campaigns and strategic partnerships.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Established strong customer relationships through excellent communication and attentive service.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Managed and scheduled contract workers who completed building maintenance and upgrades.
- Performed weekly groundskeeping and building maintenance for multiple satisfied customers.
- Applied effective commercial building maintenance principles and practices.
Education
Associate of Arts - Criminal Justice
University of Phoenix
Tempe, AZ02.2018
Skills
- Safety Protocols and Procedures
- Delivery Scheduling
- Customer Rapport
- Product Knowledge
- Traffic Awareness
- Emergency Procedures
- Package Handling
- Customer Service
- Forklift Operation
- First Aid Training
- Clean Driving Record
- Attention to Detail
Accomplishments
Rank E2 - 13F / Forward Observer - US Army - Honorable Discharge 2011
Certification
FF1- Firefighter 1- Mid-East Adult Education - Zanesville, OH 43701
FSI1- Fire Safety Inspector 1- Mid-East Adult Education - Zanesville, OH 43701
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsPersonal development programsTeam Building / Company RetreatsStock Options / Equity / Profit Sharing401k matchPaid time offPaid sick leaveTimeline
Delivery Expert
FedEx:Ground
10.2023 - Current
Market Operations Advocate
Carvana, LLC
05.2023 - 10.2023
Lead Delivery Driver
Preferred Canines, LLC
12.2022 - 04.2023
Lead Delivery Driver
Furry Trails Pet Transport, LLC
10.2020 - 12.2022
Customer Service Agent
Spectrum
03.2019 - 09.2019
Order Fulfillment Coordinator
The Home Depot Inc
10.2017 - 03.2021
Assistant Parts Manager
Appearance Supply Kompany
03.2012 - 09.2017
Business Owner
Xtreme Clean Building Maintenance, LLC
10.1997 - 07.2014
Associate of Arts - Criminal Justice
University of Phoenix