Robert Rikard
Florence,AL
Summary
Business Development Professional with 8 years of hands-on experience in business development, key accounts management, customer service, and strategic relationship development. Proven history of driving significant revenue growth and profitability within highly competitive aluminum manufacturing markets.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Sales Representative
Constellium LLC (Automotive And Rolled Products)
10.2018 - Current
- Negotiated a new contract with Ardagh Metal Beverage for supply in 2019-2022 with volume up 150% and conversion premium increased by 19%.
- Managed and worked closely on Constellium contracts for Food and Beverage Can suppliers of North America with Ardagh Metal Beverage, Anheuser Busch, Ball Corporation, & Crown Cork & Seal, and Canpack LLC manufacturing.
- Communicate with Key Account Managers, Supply Chain, Mill Tech Representatives, Shipping, & Finance teams to resolve customer issues
- Handle all facets of order entry (new product creation, pricing conditions, and trial orders. Provide Logistics with weekly and monthly forecasts to insure adequate equipment and delivery performance using detailed reports exported from SAP.
- Successfully implemented a business strategy leading to a 14% increase in production.
- Evaluated the success of forecasting initiatives by measuring key performance indicators, utilizing insights to drive continuous improvement in processes and outcomes.
- Improved profit margins through technical and organizational oversight.
- Streamlined business operations and enhanced efficiency, resulting in cost savings of $2M+ annually.
- Designed deployment automation solutions to expedite implementation of SAP solutions.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
Sales Inspector
Cooks Pest Control
05.2016 - 09.2018
- Negotiated contracts with vendors, securing advantageous terms for the company.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Evaluated potential risks associated with certain deals or partnerships before making recommendations on whether to proceed.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Worked with Accounting to ensure appropriate cost structures and procedures are followed for the accuracy of cost reporting
- Monitored surplus and aged finished goods and sell surplus by identifying potential customers.
- Established full-scale sales operation and recruited sales inspectors.
- Led a team of 6 sales staff as Sales Inspector for 5 commercial accounts.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
Sales Consultant
University Toyota Of The Shoals
05.2015 - 05.2016
- Maintained a rolling average customer satisfaction score of 99.4% for 1 year.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Organized promotional events and interacted with community to increase sales volume.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Trained 3 new sales consultants, resulting in improved performance and sales growth.
- Negotiated mutually beneficial deals between the dealership and customers while ensuring adherence to company policies and guidelines.
- Contributed to a 30% increase in business volume through ugh implementation of new customer service initiatives.
- Exceeded the 2016 sales target by 47% through effective client networking and innovative sales strategies.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Education
MBA - Business Administration
University of North Alabama
Florence, AL 08.2021 - 05.2024
BBA - Computer Information Systems
University of North Alabama
Florence, AL12.2017
Associate Degree - Business Management
Wallace State Community College
Hanceville, AL05.2013
Skills
- NJCAA – All American Golf Team (2011)
- NJCAA – Golf Nationals Qualifier (2012 & 2013)
Timeline
MBA - Business Administration
University of North Alabama
08.2021 - 05.2024
Customer Service Sales Representative
Constellium LLC (Automotive And Rolled Products)
10.2018 - Current
Sales Inspector
Cooks Pest Control
05.2016 - 09.2018
Sales Consultant
University Toyota Of The Shoals
05.2015 - 05.2016
BBA - Computer Information Systems
University of North Alabama
Associate Degree - Business Management
Wallace State Community College
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