Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ROBERT RIOS

Coram,NY

Summary

Dynamic and results-oriented automotive executive with over 10 years of progressive leadership across top-performing franchise dealerships. Expert in driving revenue growth, building high-performing sales teams, optimizing deal structures, and elevating customer satisfaction scores. Proven success in turning around underperforming stores, improving CSI, and building a culture of accountability and excellence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

General Sales Manager / Used Car Manager

South Shore Kia
Copiague, USA
12.2023 - 12.2024
  • Promoted to GSM while continuing to manage used car operations
  • Oversaw full inventory lifecycle: sourcing, pricing, reconditioning, merchandising
  • Led deal structuring, approvals, and daily desk management to maximize gross
  • Implemented CSI improvement strategies including email capture & review generation

General Sales Manager

Empire Automotive Group
Jamaica, USA
08.2022 - 09.2023
  • Initially managed front-end operations at Empire Hyundai in Jamaica, NY
  • Transferred to Empire Mazda in Huntington, NY to help improve sales and operations
  • Increased gross and incentive attainment while maintaining high CSI at both locations
  • Introduced training programs, accountability systems, and process improvements
  • Trusted by upper management to step in and elevate performance across stores

General Sales Manager

South Shore Hyundai
Valley Stream, USA
07.2019 - 08.2022
  • Increased new car volume from 100 to 200+ units/month
  • Maintained strong gross and CSI scores across all operations
  • Directed training, staffing, and performance management

Sales Manager

Westchester Toyota
Yonkers, USA
10.2014 - 07.2019
  • Booked over $2M in deals in first year
  • Oversaw daily sales operations including desking and training
  • Maintained high CSI and strong front-end gross margins

Education

B.A. - Political Science

Fairleigh Dickinson University
Hackensack, NJ
05.2014

Skills

  • Automotive sales leadership
  • New and used car operations
  • Inventory management and turn strategy
  • High-gross deal structuring
  • CRM and DMS platforms
  • Desking and finance optimization
  • Sales process development
  • Team training and coaching
  • Customer satisfaction improvement
  • Manufacturer incentives and compliance

Certification

  • Valid Driver's License
  • Authorized to Work in the U.S.

Languages

Spanish
Professional

Timeline

General Sales Manager / Used Car Manager

South Shore Kia
12.2023 - 12.2024

General Sales Manager

Empire Automotive Group
08.2022 - 09.2023

General Sales Manager

South Shore Hyundai
07.2019 - 08.2022

Sales Manager

Westchester Toyota
10.2014 - 07.2019

B.A. - Political Science

Fairleigh Dickinson University

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