Robert Ripper
Stafford,Virginia
Summary
Systems Technician with extensive experience in diagnosing and resolving
system issues. Proficient in Windows operating systems and network
infrastructure maintenance. Successfully implemented solutions that
enhanced overall system performance in previous roles.
Overview
36
36
years of professional experience
3
3
Certifications
Work History
Systems Technician IV
General Dynamics Information Technology Inc
Fall Church, VA
12.1996 - 02.2026
- Provided Local Area Network (LAN) support, assisting network engineers
in troubleshooting technical issues.
●
Installed and configured hardware and software systems for end-user
operations.
●
Conducted routine maintenance activities including patching and
updating antivirus programs.
●
Resolved hardware and software issues on desktops and laptops
efficiently.
●
Documented procedures and technical issues for future reference and
training purposes.
●
Managed inventory of IT assets such as servers, workstations, and
printers.
●
Set up user accounts utilizing Active Directory in compliance with
company policies.
●
Demonstrated superior customer service while delivering help desk
support for end-users.
LAN Administrator
High Technology Solutions
San Diego , CA
09.1993 - 12.1996
- Duties included creation of new user accounts, maintenance of existing
user accounts, security and access levels, software
installation/configuration, software and hardware standardization,
maintenance of cc:Mail database, creation and maintenance of cc:Mail
user accounts.
●
Provided troubleshooting support for desktop computer hardware and
software problems, one-on-one training of network software, test and
evaluation for purchase of software/hardware, installed and maintained
network printers, maintained connection to NAVSEA backbone.
●
Configured and installed two Novell 3.12 servers for PEO-MIW field
activity in Corpus Christi Texas.
●
Duties included loading Novell operating system onto server, network
applications, creating user accounts, running network cable in facility,
ensuring tape backup worked, setting up desktop computers to connect
with server, networked printers.
●
Installed cc:Mail on the server, created user accounts, setup gateway
computer to transfer mail to and from PEO-MIW and the rest of NAVSEA.
Junior Network Analyst
Comprehensive Technologies International, Inc.
Fairfax, VA
06.1990 - 09.1993
- ● Provided support to NAVSEA 06.
- Duties included running coax and 10base-T network cable, installing and
troubleshooting software on servers and client computers, setting up
printers, creating accounts, security and access control.
●
Conducted daily incremental backups and weekly full backups of 32
AT&T UNIX 3B2 servers, ran diagnostics on those servers for preventive
and corrective maintenance, connected the servers to the NAVSEA 06
backbone, troubleshooting cable problems.
●
Provided support to Program Executive Office for Mine Warfare (PEOMIW)
as LAN administrator.
●
Duties included creation of new user accounts, maintenance of existing
user accounts, security and access levels, software
installation/configuration, software and hardware standardization,
maintenance of cc:Mail database, creation and maintenance of cc:Mail
user accounts.
●
Provided troubleshooting support for desktop computer hardware and
software problems, one-on-one training of network software, test and
evaluation for purchase of software/hardware, installed and maintained
network printers, maintained connection to NAVSEA backbone.
Education
Associate of Arts - General Studies
Northern Virginia Community College
Annandale, VA05-1997
Career Development Institute
Arlington, VASkills
● Network troubleshooting
● Hardware configuration
● Software installation
● System maintenance
● Security implementation
● IT asset management
● Customer service
● End-user support
● Problem solving
● Effective communication
● Attention to detail
● Inventory management
● Application support
● Remote support
● Desktop support
● Incident management
● Hardware diagnostics
● Help desk support
● Mobile device management
● Hardware installation
● Patch management
● Asset management
● System upgrades
EDUCATION
Certification
Certified Novell Engineer (CNE), 08/1996
Timeline
Systems Technician IV
General Dynamics Information Technology Inc
12.1996 - 02.2026
LAN Administrator
High Technology Solutions
09.1993 - 12.1996
Junior Network Analyst
Comprehensive Technologies International, Inc.
06.1990 - 09.1993
Associate of Arts - General Studies
Northern Virginia Community College
Career Development Institute